Eden Rise Charcoal Chicken

The service may not be the best, and some of the girls at the counter are pretty snobby. But the chicken, chips and salad are AWESOME!!!
Never have I had such goof tasting chicken/​chips.

Pretty standard charcoal chicken fare, although their salad selection is pretty good. There are a couple of factors that let Eden Rise Charcoal Chicken down, though — confusing layout and inattentive staff.
Let me explain the layout. The shop is a unit in the Eden Rise shopping centre, but there’s no door as such — it’s just open to the court. There are two tills — one facing the entrance to the centre, and other half-​way down the shop, facing the window. Both are separated by a hot cabinet.
The staff mill about constantly, perhaps having been told to keep themselves looking busy, so you can’t tell which till they’re manning. There are no signs directing to you where you should order/​pay, so it’s always a guessing game. With no defined entrance or exit, no order etc., it’s always a negotiating game between customers as to whose turn it is.
This bad layout often leads to bad service, as staff can’t tell who’s been served and who hasn’t. Recently I walked up to the counter when three staff were on and a couple of other customers were waiting against the wall. Nobody approached me to take my order, despite me trying to make eye contact. Personally I don’t care much for having to chase after staff, so after a fruitless minute or us all standing around like gormless idiots, I took my custom elsewhere.