Called early afternoon to book shifty for local pickup to airport. Received txt confirmation for 18:00 — 18:15 pickup. 18:30 I called & was told driver picking up other customers in same suburb, should be 5 – 20 minutes & would call me if there was an issue. ½ hour later I called again & told driver didn’t receive booking & would receive refund plus difference of taxi fair. Sick friend drive us to airport as not enough time to get taxi. Once in the main Rd saw the shuttle bus but didn’t try to stop it. DONOTUSEAGAIN