Apple Store

These people are truly amazing. I can honestly say, I’ve never experienced another company with such a high level of customer service and a genuine «care» for their Apple community.
The team is friendly, knowledgable and genuine, and has been a big reason for myself, my friends and my family never even looking at changing our devices to a competitors model, even if they are cheaper.
They products are high class and quality and so are the staff. Always a great experience!

I would prefer a retail telco shop or kiosk before recommending Apple as a place to procure a contract for the iPhone. I give my full support for Phi over at Apple Hornsby as a knowledgable employee of the Siebel system and Telstra procedures. In light of that, it is not my place to name and shame the 3 employees who seemingly aren’t very well trained in Telstra Siebel operations.
NOTE: I have extensive knowledge of Siebel for Telstra and 3 other major corporations. I know staff that should be trained better before using these systems.

Friendly Customer Service person and very knowledgeable person especially at Genius Bar

After five beautiful years with my little ibook it told me it was time to leave. Technically it was it’s power cable that died but it was a slow machine and I understood it was time to move on. Before I got to this stage of acceptance however I had made a few visits to the Apple Genius Bar at Chatswood Chase. Ben, one of the technicians there helped me to recharge my ibook with one of their ‘vintage’ model battery packs and subsequently backed up my hard drive. Brilliant. I had backed up a decades worth of travel photos to an external hard drive but had been a little more slack with the hundreds of music albums and work documents. Anyway — the ‘genius’ didn’t have to this but it did.
I went back a few times after that to check out the latest laptop models. I spoke to about three different shop assistants and they all seemed fairly in tune with the machines. I love that at this store — and it’s a busy one with up to 40 odd shoppers in there at one time — the ratio of shoppers to sales assistants is pretty equal. They’re all fairly jovial too, there’s lots of youthful energy in there. Saying that I didn’t find them overly techy or hard to understand and there were plenty of 50+ people looking keen to learn from the youngsters.
I ended up with a MacBook Pro and they set me up and added the software I’d bought there and then. There was no — take me to the till and package it up faffing either as the shop assistants have card machines and receipt printers in their pockets.
Bright shop.