Nespresso

The Nespresso store has recently been upgraded and has doubled in size (it took over the shop next to it and knocked down the walls). Now, it is without a doubt the sexiest and sleekest store in Chatswood.
I cry out in joy on the inside everytime I walk past. It was here that I met the lovely uniformed sales assistant who convinced me to get a Nespresso machine and it’s the best investment ever!
There’s a sampling station where the staff take your order and come back with a perfectly presented cup of Nespresso (writing this review is making me want to make my 2^nd Nespresso for the day).
I feel pampered everytime I come in here. The staff treat you like royalty. They open the doors, serve you, and you can even buy from the sales assistants standing on the floor, and they’ll go out back and pack your order in lightning speed and present it to you in a pretty bag.

Meh is a pretty good summary.
Nespresso is known for customer service. They’ll open the door for you when you arrive, in fact they pay someone to stand at the ready for any approaching person simply so they can open the door.
They’ll make you coffee while you look around and decide what you’d like to take home … Actually my father in law has found out that they will make you as many coffees as you ask for, why pay for coffee?
They’ll sell you a coffee machine and atrociously expensive coffee pods to fit.
They will spend as long as you are willing to listen describing the accents and notes of each coffee (of which I can taste none, it’s good coffee but all that arty stuff goes straight over my head)
However do not even both asking them why your machine has started making rubbish coffee that makes you want to scratch your taste buds out rather than endure the after taste any longer. In the 10 minutes I was in the store I lost count of how many times I was told by the particular staff member «I don’t know why it would do that, I’ve never heard of a machine doing that but I would definitely descale it». … Fantastic but you already told me that you don’t know why it would do that so why would I take your advice? Perhaps a little more training on how machine operates might be helpful in Nespresso … Or at least training on referring customers to someone who actually knows?!

A convenient location and always busy but really hit and miss with the service. They seem to hire very helpful and pleasant or incredibly surly staff who don’t seem to want to be there and they let you know. The product is great you just need to get the customer service right.
Visiting the Chatswood store is good advertising for online ordering or a different brand of coffee capsule.
Repeated poor and dismissive service over 2 years.

These guys just do it right. From the moment you walk in to the moment you leave, the staff great you like a VIP.