Apple Store

Have been going here since opening of this store.
Support and advice has been excellent. My recent repair service for a MacBook Air was exceptional. Well done to Jess and the rest of the Apple Doncaster team.
This is a very busy store yet staff are friendly and cope even when dealing with irrational or irate customers.
Be nice and they will look after you!

Everyone knows apple by now right? You must live under a rock if you don’t know what to expect there. Lots of gadgets to play with and accessories you didn’t know you absolutely need. The staff are great to help you choose the stuff. Great way to pass some time

i normally have good customer experience at the store. over the phone service is crap. asked about parts availability for my laptop service appt in 2 days. staff wasn’t able to give any solutions or answer as «it’s too far in the future». told the staff that i can’t leave my laptop there for few days to be fixed, can they suggest if i bring it in when parts is available? nope, dead end. no advise, no attempt to help me out. i will try apple authorised agents, they might be more helpful than apple store.

It is not often that I feel compelled to write a review about a store, but customer service here is amazing! Had an iMac which needed a screen repair, it would have cost over $ 600 as the product was a few years old and out of warranty. The service staff noted that it was recently out of warranty and fixed it for free! I took it in at 11.30am in the morning and they called me back at 3.30pm to tell me it was ready to pick up.
This is a great example of how to turn inconvenience into a customer delight. Life long customer!

Despite the popularity of Apple, there is still a wait to get assistance when going to this store on a weekend. However, when you manage to catch a staff member, they are always helpful. I think a pre-​requisite to working here is to be under 30 years of age and a university student; one who either looks like a cast member of ‘revenge of the nerds’ or has dye-​coloured hair/​or a piercing. I had the unfortunate experience of purchasing an Apple TV that was a dud, however staff in store seemed really chilled about me exchanging it… no questions asked. I recommend approaching staff in store before going online or using the phone Apple support for assistance any day.

Apple stores are normally hectic. No matter what time of the day you go to or which day of the week. But that does not mean that you get slower response time or unresolved issues in this store. I have had a few appointments in the past two months and every time the issue was solved with my satisfaction without any problems. One time which they happily replaced my iphone for a brand new one since it had some technical issues. The other times a few bugs here and there. All this issues haven’t just happened to one device. I have a ton of Apple devices along with everyone else in my immediate family.
So if you own any Apple product and have any issues or difficulties getting them to work properly. I advise that you take them to this Apple store as it is most likely that they will solve your issues. Even if you think that they will probably not fix it. They won’t take you hostage for taking your device to them either.
JUST FOR A PRECATION: I’M NOT AN APPLE EMPLOYEE, I’M JUST A HAPPY CUSTOMER.

Well. What can I say? I’m a fan of Apple — love my Iphone, never workout without my Ipod and soon will take my Mac Air with me everywhere!
We went to the Apple store at Westfield Doncaster hunting for a laptop. There’s hasn’t been a day when I’ve been to this store that it hasn’t been busy and, by busy, I mean packed to the rafters! — literally people everywhere. The good thing though is that they always have plenty of hands on deck to attend to your queries and assist.
You’ll find staff with Ipads (they look pretty cool I have to admit!) in their hands at the entrance and so what happens is that, if you need some help with say a Mac, they’ll ask your name, where you’re gonna be hanging around and then send someone to you. They’re pretty quick and generally very knowledgeable as well. The guy assigned to us really knew his stuff.
The thing I like about this store is that it’s big as you’d expect from any apple store, it looks really neat and cool and the staff (even though their gig is to get you to buy stuff) are somehow objective if that makes sense especially when it comes to laptops and macs in that they’ll ask you what you’ll be using it for and then recommend the best option to you. So it helps you not spend where you shouldn’t and save some coin.
If you’re after something or just feel like browsing and you’re around — pop in and have a look!

Friendly Staff. It is Busy but What Apple Store Isn’t.

Unless your getting something fixed this is the place to go for everything Apple if your getting it fixed even the Genius (the specialist) agree it’s cheaper to go somewhere else

always crowded, full of hipsters. so cool they make my eyes hurt.
the service is generally pretty good, although a little too friendly for my taste. i don’t need a best friend, just another charger.
saying that, i love my macbook and i love my iphone… i am an apple zombie.

So… yesterday at about 3.30pm I killed my Mac.
I dropped it on its side while it was charging on the concrete, amid an oily coconut tanning frenzy.
Dam you random 28 degree day… seriously!
0.34 seconds later I was on the phone to the Apple Mac Doncaster store sobbing, hoping I wouldn’t be judged be tech nerds for taking its life prematurely, or even worse labelled a murder.
The conversation went a little like follows:
Frantic Voice:
«My Mac isn’t working and I need help»
Nerd Voice:
«O.K Let’s go to the start menu and find the…»
Frantic Voice:
«No, It won’t turn on… I dropped it…»
Nerd Voice:
«You did what.?»
Frantic Voice:
” I dropped it.“
Nerd Voice:
«Well, that’s probably why it isn’t turning on then isn’t it?»
(Judgmental eyes burn through phone)
Awesome, me and the tech nerd are on the same page…
Following on from our conversation he offered me an appointment at the Apple Mac Doncaster store as he «clearly couldn’t help me from the Brisbane call centre» in the hope of finding a resolution.
My one reservation prior to visiting the store was fighting the billion other tech nerds grazing in tech nerd heaven that I would have to compete with.
Thankfully they knew I was coming, greeted me at the door and somehow scanned me and my MAC in ready and waiting to see the specialist.
After a long winded assessment and a bit of ‘out the back’ emergency surgery, the prognosis wasn’t all bad. Apparently the plastic casing surrounding the charge area was all that was affected, but that meant the whole bottom case needed to be replaced in order for it to charge again.
I was slapped with a quote of $ 700 (worst case scenario) and was told it wasn’t able to be fixed today and that I would need to leave it for a 5 – 7 day turn around…
Although my «Mac Genius» was super friendly and did empathize with my situation I still felt as though he could have tried a little harder. If there was a workshop out the back, then why couldn’t he grab a hammer and start banging. Its only a little bit dented, wishful thinking I guess.
Devastated…
Time for a new MAC I think.