Outback Jacks

Great food and great Service from Morgan Much better than Lone Star previously at this location.

We come here because my children like the cheese fries with ranch dressing but I really can’t recommend Outback Jacks to anyone. The big problem is there is no consistency of quality. You order a steak medium rare and it comes out grey and charcoal. Another time it is dripping blood inside. They can’t cook a steak to the request and they can’t cook two steaks the same way.
The staff also actively avoid making eye contact and do not ask if you want another drink, or anything at all. You have to actively seek a staff member to get any service. Sometimes they don’t even remember to bring cutlery.
Another frustration is the continually changing rules regarding the loyalty rewards program, which they have now phased out (after several changes) in favour of a birthday reward. Unfortunately they don’t seem capable of even managing that. I get birthday greeting emails on dates nowhere near my birthday, they misspelled my children’s names, they don’t always send a voucher, etc. It is just a very disorganised restaurant.
Amusingly, I once used Twitter to show a picture of a steak I got (with the «medium rare» stick in it) and their social media gurus blocked me from seeing the @outbackjacks Twitter feed :)

I’ve been here a few times in the past and always loved getting the mixed grill. A great meal with a bit of everything and the steak had always been cooked to perfection. Last time not so much. Sadly the mixed grill was removed from the menu so I opted for another steak. I was even more disappointed when eating the food. The best thing on the plate was the salad and being a steak house that is NOT what you want. The steak tasted pretty much entirely like ash with almost not flavour. I didn’t even finish it. The chips and salad were great but the steak is supposed to be the stand out feature. I felt a little dismayed I had to pay out $ 42 for a steak that was worse than one I could have cooked at home.

I like that they offer delivery.
Steaks were nicely cooked, not the best cut though.

I have been here a few times, mostly busy Saturday nights. But this time being a Tuesday the atmosphere was more relaxed and enjoyable not trying to be heard over the chaos.
It is your typical steakhouse with overpriced meals and that distinct charred flavour. Unfortunately the char was overpowering with little to no taste of the actual steak. The meals however were a good size and left no room for dessert after eating garlic bread too. I also ordered a coke which was incredibly syrupy.
I had to laugh, my boyfriend and I ordered the same meal but with different toppers. The waitress asked who had the Neptune and I said I did and she still gave it to my boyfriend. So either she fancied him a little and completely disregarded me or she needs to brush up on her knowledge of the menu.
All staff were very friendly and the meals were served in good time. I’d come back again as I have before but it’s nothing spectacular.

Overpriced and rude staff!
I have been to this restaurant twice now and both times I experienced rude service from the wait staff. In my last visit this is what happened
— staff member was very rude when I asked her to take the diet coke back and make it fresh without lemon, told me that they do it that way to distinguish between diet and regular coke… like I care! Then she simply took out the lemon… did NOT replace it and tried to pawn it off as fresh when it tasted like lemon
— Staff member had little to no knowledge on the various steaks or cooking procedures
— charged me extra to make a change to my meal
— steak was pink in the middle when I ordered well done
–no soap in either the ladies or disabled toilets (makes me wonder how the staff clean their hands)
— waited over 20 minutes after finishing our meals to get the bill even though it was a very quite Sunday evening with more than enough staff on and in the end we walked up to the registers ourselves to pay and with the empty plates still not cleaned up
— no one came to check if we were happy with our meals or not or if we wanted more drinks etc. We were basically left there.
Furthermore on a previous visit my husband’s name was put on as a challenge winner of the steak challenge with a fake time and when we asked for it to be removed and explained that it was not correct we were treated like we were stupid to complain.
Finally when I rang and complained the next day the female manager did sound genuine in apologising for our bad experience and promised to send us a $ 50 voucher but two weeks later we are still waiting for this mystery voucher that we doubt we will ever receive.