Very rude, very expensive, and poorly organised! I took in my friend’s dog, as a favour, and the assistant denied having ever seen the dog before, so it’ll be a higher cost. I ensured her that the dog has been going there for the last five years, but she had no records of such events? She was a very abrasive person, unresponsive to my complaints, and stubborn to the point of no return. please, save yourself the trouble, and go anywhere else! Also, just a heads up, it is now called ‘Barkingham Parlour”, so don’t be fooled by the rebranding