Melbourne CBD Movers

BEWARE: Changed the Price 3 times, then NO SHOW
***and they are now threatening to sue me for writing a bad review because they think they did nothing wrong.***
I’m writing this review because I choose this company based upon the good reviews on Gumtree and here at Unilocal.
3 hours ago my Bed should have been delivered and it wasn’t. I communicated with them for 9 days.
I admit I did start off wanting my bed delivered, then asked if they could take my old mattress to the dump. But it got too complicated so I went back to plan A. And hired someone else to remove my old mattress the day before my scheduled Sunday Delivery.
My first issue with them is I asked for a fixed rate because on their ad on gumtree they said they did fixed rates if it is for 1 item. They quoted me $ 90 on Saturday the week before the delivery. On Thursday after I decided against having them remove my old mattress, I ask to go back to the $ 90 fixed rate. They said they no longer would do it for that price. It would now be $ 60hr + 40 for fuel… $ 160 estimated. I asked why, the change they never answered. After a few days I asked again, they just repeated the price.
I was already tired and just went with it. I sent a text «Ok, see you Sunday». That was Friday Night.
Saturday Night I texted to confirm, no answer. I texted again. No answer. I didn’t call because it was late. Instead I called the next morning, around the time they would be leaving for the 7am Job. No answer. I left a message, a few texts. No answer. 3 hours latter I call and got Joe. He said he didn’t have a job today. I said that can’t be, we have been emailing and texting for days. He said no, and then HUNG UP ON ME.
I called back to see if they could still do it. I got his wife she said the same, we don’t have a job today. I said the same to her… texts and emails… she said no I had a booking but canceled it. «You said you got someone else», I said no I got someone for the removal of my old mattress, didn’t you get my 3 texts confirming the job, she then admitted she canceled my job then just ignored my texts. Never told me she canceled my job and got mad at me for not calling her. Said if I would have called instead of text messaged, she would have told me it was canceled.
It’s true I didn’t call them, I did arrange everything online and via text. Why is that a problem? They never once asked to speak on the phone.
I decided to give them on last chance to rectify this since I don’t like writing bad reviews and knew I had to since that is why I chose them in the first place.
They got furious with me and are now threatening me with a lawsuit if I write a bad review.
They still claim they did NOTHING wrong. Beware!

Thanks guys for helping me with my move. I really appreciate your service and support. I will use your service again in future and also recommend to my friends.

I was very happy with the level of service I recieved from Melbourne CBD Movers. They arrived on time, were well represented and most of all they were great at what they do. Thank you for making my day alot easier.