Sofitel Melbourne On Collins

Fantastic service well after hours to our room, and thank you to the midnight shift staff that more than met our needs in the wee hours of the morning, great corner Suite, modern refreshed bathroom facilities, amazing views back across East Melbourne and to the West for the sunset. Great evening in the Grand Ball room that continues to deliver, and really just an amazing exeprience… Thank you Sofitel…

This review if for the Afternoon Tea.
One STAR is being generous.
The location of the tea is really just the area off the lobby where people mingle and meet and talk loudly. It is not a restaurant or a lounge that is private.
The service was non existent.
Children running around screaming and yelling.
The sandwiches were worse than your high school cafeteria. They were just cut up small to look fancy, which they really didn’t even look fancy!
The tea was good though.
My service and experience was so bad I went to the front desk to find the hotel manager. I guess a tea guest isn’t that important as they sent the Director of Rooms to me who took down my information and told me that the restaurant manager would contact me. That was a week ago. I never heard form them.
The Director did comp my tea, which is good because I wasn’t going to pay for it anyway… it was that bad!

Hight tea is a fabulous experience, from the hard working waiters to the huge array of deserts to choose from. Great for a celebration or a special treat!

A long standing icon in Melbourne’s skyline, the Hotel Sofitel is a must see for its bathrooms alone on level 35. With views over the Eastern Suburbs and MCG, it is a bathroom stop with a view. Very clean amenities, great coffee in the Atrium and Friday night Piano player is a great way to finish the working week off.

Stayed here for 2 nights and the service is great, one of my favorite property among this brand. Conveniently located in downtown and walkable distant to various attractions, shopping and restaurants. View from the upper floors down into the atrium is very nice

I was pretty disappointed with Sofitel. Maybe I expected too much?
Pros — beds huge, reception /​concierge staff were friendly & helpful, location is awesome
Cons — water in mini bar not replenished when room was serviced, used the pillow menu (first time ever) and had the wrong pillows delivered, lighting in the bathroom is next to non existent, touchscreen for room lighting stays lit up all night on bedside table (had to cover it with a t-​shirt), lifts take forever (even though there was something like 6 of them), noise from the bar on 35^th floor travels through the atrium and up into rooms. Very annoying when you’re there for business and trying to sleep! (I was on 37^th floor)
Regardless of location, I’ll go back to the crown hotels (promenade /​metropol) for pretty much the same price
Fun (or not so fun) fact — if you’re using über to pick you up, not all drivers come into the front of the hotel. And make sure you select the hotel name rather than current location.

Staying here was a good choice. Its location is wonderful. You can find most of everything nearby like shopping, dining, public transportation. The room I stayed in offered a view of the Yarra River and the expanse of Melbourne. In the early morning, I could catch sight of hot air balloons hovering about. It was serene.
Their service was what impressed me the most. The concierge was extremely helpful. There were many hotel guests but he still managed to tend to all of us. He spent time searching for info for me, even this tiny bar/​lounge I casually inquired about. Housekeeping kept things neat and made my stay comfortable. For the turndown service, they always put out a display of fancy chocolates. They were so decadent I almost bought a whole box.
When I realized my cell phone was missing, I was already in Sydney. I figured it was pretty much a goner but I tried anyway and called everywhere that I could think of. Needless to say, I was elated when the Sofitel staff answered my call, «We’ve found your phone. Just tell me where you’d like it shipped to. No worries!» Whew indeed because there’s no way I was flying back to Melbourne for that. I returned to the US two weeks after and my phone was waiting for me. Brilliant mate!

Went to Melbourne for work, stayed at Sofitel for 5 nights on the 48^th floor, one of the best hotel I stayed, the customer service is outstanding, the room is not very big but was not an issue because I was out and about most of the time.
Breakfast is fantastic, amazing views from the restaurant. Chef will cook eggs anyway you like, because it is a French hotel the bread and pastries selection was amazing! Nothing like a fresh baguette and chocolate croissant in the morning :0)
Check out was at 11 but Our flight was late afternoon, they not only kept our luggage for the day but gave us a key so we could have access to shower and amenities before we head off to the airport.
A ‘few’ little things i liked about Sofitel:
— Great location, near the best restaurants in town
— pillow menu, yes they’ve got a pillow menu!
— amazing breakfast
— breathtaking views of Melbourne
— nespresso machine in your room (complimentary coffee pods)
— room lighting control on bedside table
— light sensor in bathroom
— selection of current magazines in the room
— international power plug adaptor
— smart TV, foxtel
— Bose iPod dock
— gym with amazing views
— least but not last, the bed
One negative point is the Internet, very expensive, ($ 30 a day) can’t understand why in this day in age they still charge for it! Also there’s no swimming pool, but didn’t bother me.
Overall great value for money.

I had my Graduation Ceremony at the Sofitel a few weeks ago in, I think, their Fitzroy Ballroom. It was a great night overall.
Sofitel on Collins is a very nice hotel, as should any hotel who’s part of the Luxury Hotels chain be. It is very conveniently located at the top end of Collins Street in the heart of the CBD. The hotel is home to around 360 rooms and also houses a number of conference and ballrooms, making it an ideal choice for events, weddings and work functions.
It has a business centre, gym as well as bars and restaurant. Hotel guests will be wrapped being in the heart of the city, with all of Melbourne’s shopping, bars and restaurant being at their doorstep.
I haven’t actually stayed at the hotel however, being a luxury hotel and all, you’de be looking at north of $ 500 per night. I had a look at the rooms on their website and they look stunning so… go figure…

Elegance, chic, contemporary and prosperous luxury in the Paris end of Collins Street. I have been fortunate to have been invited to a few functions at this establishment. It is great that the staff prepare your tea for you, and I also love it when you can help yourself to iced water in champagne like glasses, truly divine with a mint or two. That is so great.
The Grand Ballroom is massive, although equally as elegant is the Latrobe room upstairs where there were pastries to be enjoyed; including half chocolate coated snails. Great writing paper with stylish pens, although they do run out quite quickly. Not a bad rest room, although a comfortable function area conducive to a lot of hard work and inspired networking.
They make delicious canapé style meat pies dipped in tomato sauce; although their winner would have to be their spring rolls that are meant to be dipped and enjoyed with some sweet chilli sauce. Problem is, its hard to eat and talk at the same time, although I love coming to events here. Hang around yes, but not for too long: especially on a beautiful day. Great service. It is easy to feel prosperous here.

When you get the chance to stay in a swanky hotel that has more stars than a milky way (slight exaggeration I know!), you expect the rooms to be immense and the service to be second to none. Well, the Sofitel at the top end of Collins Street does not fail to impress. The room we stayed in was incredible with a bed the size of a house. The bed sheets and linen felt like they had as high a thread count as I’ve encountered in the past. And the room was set up with many different options in terms of lighting and multimedia.
If I was to have one gripe in the room it would be that the bath that had the shower in it was slightly to thin, making showering a tad uncomfortable.
Besides a little gripe, the place was (as you’d expect) excellently run. I asked the staff to store by bike in a safe lockup. They did and fetched it for me extremely promptly in the morning.
For a hotel with lots of stars and a big price tag, the Sofitel lived up to my high expectations.

Sofitel is an international chain of luxury hotels that is found throughout major cities in the world. Located at the Paris end of Collins Street, Sofitel brings its brand of sophistication and refinement to Melbourne.
I attended a work-​related conference at the Sofitel and stayed the night for the event. I was put into a ‘classic’ room. It is considered the cheapest and ‘average’ room at the Sofitel, but the room was anything but. On the 26^th floor, I had a view of the Yarra River and Southbank — Melbourne looked great in the evening. The best thing about the accommodation was the attention to details — you can see it in their décor, in their pillows, in their standard king size bed for all rooms. Ranging from $ 220 to $ 615, you can have a classic room with a king size bed or a prestige suite, a king size bed plus a living room.
The conference ran perfectly — no hitches and everything was very professional. The conference food was the most surprising aspect. I wasn’t sure what to expect when you’re catering for 270 people, but the calibre of the food was high — salmon with potatoes, lamb with cous cous, various kinds of finger foods and salads — I was impressed by the catering.
The Sofitel is definitely not cheap, but it is centrally located and is definitely luxurious.