Nip & Tuck Clothing Alterations

Would give lower if I could. I was a bridesmaid in a wedding at the start of December, and being vertically challenged needed to have a dress taken up. Originally when I had purchased the dress the shop had given me the name of a tailoring service, however I had misplaced the details. As a result I went looking for a tailor closer to my home. Came across Nip & Tuck alterations which had good reviews elsewhere.
I contacted the business and an older lady told me to bring the dress straight in. So off I toddle with my dress and shoes, had an initial pinning and was told it would take two to three weeks and would cost me $ 55.00. I thought the time they needed to take the dress up was a bit excessive as it literally needed to be taken up and re — hemmed. However, as I am not a tailor thought «what would I know?». So nearly three weeks rolled by and I finally get a call to collect the dress. I head back to the store, and re try the dress on. And this ladies and gents is where it all goes horribly wrong. I try the dress on with my shoes and look in the mirror … The dress length is completely wonky. Before i have a chance to say anything the lady tells me it looks good. To which i reply that the back of the dress is on the floor and the front isn’t and one side is longer than the other. She tells me it’s probably because the dress had a train that she couldn’t see when it was long. Then she tells me she just took it up X cm all the way round. I ask how that explained the fact that the left was significantly shorter than the right. She tells me that it is because the seam has dropped… it is not the sewers fault it is the manufacturer… and that the material is difficult to work with. She then tells me that she can take up the dress, as it Monday and the wedding is on Friday, I contemplate whether I should let her touch it again. When she tells me that it might take a couple of days, I decide to pay (to avoid any issues and so I can get the dress quickly).
Finally I call the manufacturer and get the name of their preferred tailor who gets the dress corrected and wedding ready in 3 days. So, to sum up (and sorry for the length) terrible service both technically and in terms of customer service. On a better note Bridge Road Alterations are amazing.