Move On Removals

AVOID! Complete scam — Move On Removals significantly drove up both the cost and stress associated with our move. We tried to address our concerns privately and directly and the post-​move customer service was rude, unapologetic and did not at all stand behind the «100% satisfaction guarantee» posted on the website.
First off, the original estimate was either not made in good faith or the result of incompetence. They visited our apartment to make a quote based on a review of the job scope. The quote was ~$ 1,500 — and the final invoice was more than double this amount. We made the decision to use this company instead of other options on the basis of the original quote, and I consider it unacceptable that they would use potentially deceptive business practices in an effort to receive business.
Furthermore, we had pre-​arranged with our storage facility to select between two sizes of storage unit based on the movers’ judgement of the capacity requirement. Not only did the movers misjudge, but they also didn’t move our belongings into the larger storage unit so now we are paying double our expected monthly rate in storage fees.
And as an additional burden, we had left specific instructions for the movers that were not followed. However, they never told us upfront that these would be possible, nor after the fact that they had not been done. They also left a considerable amount of rubbish behind — again without informing us. This caused us to incur considerable additional costs from our real estate agent. Very disappointing as all of this could have been avoided through proper communication.
There are A LOT of other removalist companies out there — please think twice before making the same mistake that we did.

Move On Removal’s service again and again speaks volume of its professionalism and quality service deliverance.