Adairs

If I could give a customer satisfaction award for this year, I would happily award it to Robyn.
I finally decided to upgrade my sheets this year. Clueless as to what makes a sheet better — thread count or Egyptian cotton, I decided to enter Adairs and continue my research here.
Robyn was beyond amazing in helping me make a decision. She explained the difference in thread count and explained it’s impact on quality. After which she showed me the multiple brands available and even calculated the different prices for my set option. Apparently, on 1000 thread count and above, the sheets are sold individually and not in a set. Which means, you can choose different colours for your pillows and fitted sheet and quilt. Although, I’m not sure who does that! She then showed me Bamboo sheets! These are incredibly soft and made from Bamboo.
Robyn definitely knows her products very well and offers good interior decoration suggestions.
Even though the sheets I wanted weren’t in stock, she offered to order them for me and also offered a refund for my deposit if I changed my mind.
Usually there is a $ 20 fee for joining the Adairs privilege member club to get discounts, I was offered a $ 20 gift card in exchange to use for next time.
Service makes a huge difference! I’m lucky this is the closest Adairs to my home, but even if it weren’t I would have gladly travelled to receive this level of customer service.