Apple Store

Absolutely satisfied with the customer service and efficiency of the Genius Bar. I was a walk in on 6÷3÷16 and was expecting to wait hours to talk to a staff member. I was told it would be about a 20 min wait, which was fine by me, as I was a walk-​in. I only had to wait 2min to speak to a staff member. I had water damage on my iPhone from the states, the gentlemen found me a refurbished phone in Bondi, called to put it on hold, and off I went to pick it up. It was quick, helpful and very satisfying.

The only Apple Store where the staff are not arrogant. We were greeted with honest smiles and offered assistance. We asked about an issue we were experiencing with the iPhone 6+ and were directed to the Genius Bar. When we said our appointment wasn’t for another few days, we were told to just go upstairs and see what they could do. Once at the Genius Bar, Jenna assisted us and resolved the issue in under 5 minutes. At any other Apple Store, especially in Southern California, we have never had this type of experience. Kudos to Jenna and Apple Sydney CBD!

Apple’s marketing strategy has paid off well. Sleek products in a one of a kind 3 storey glass building — it’s easy to see how Apple passes off their products as «premium».
But have you ever noticed the mountains of people lining up at the Genius Bar with never ending problems with the Apple products they have purchased? Or the number of customers leaving the store deflated and outraged because Apple wasn’t able to solve their problem? These are signs that warn against buying Apple, and luckily as the Genius Bar is located inside the Apple store, seeing the frustrated customers is reason enough to not buy Apple.
No other store (technology or in other consumer sectors) has a similar Genius Bar. It’s as if Apple knew their products had so many defects that a fix-​it counter was the warranted.
I’ve been to the Genius Bar 2 times and queued up for a while, only to be given an appointment a week away to come back (because that many people had problems that they couldn’t see me straight away!).
Both times, the «geniuses» were unable to resolve my problems. Once, my laptop cable had fried and I could smell it frying and heard electrical sparks coming out of it — scary! My warranty had expired less than 6 months ago and the staff refused to replace it. They even told me that my warranty had expired 1 year ago because 6 months rounded up to 1 year. Quality of staff are terrible.
They told me to buy a new cable for $ 80. I ended up getting a fake on eBay for $ 20 and it works better than the original! The magnetic connector to the laptop was a lot stronger — the original one was weak and fell out all the time.
I’ve already gotten rid of my horrible iPhone. It took me a while to see the light of Samsung phones and I’m kicking myself for sticking with my poor performing iPhone for so long! After my laptop dies, no Apple products again!

While most brick and mortar stores are struggling, Apple appears to be bucking the trend. This place is packed most days and people must be spending up on gadgets given the number of service reps available. Apple really is the dominant player in the market and you can really see this here in Sydney by comparing this store to the Samsung store nearby.
The products are cutting edge and attractive to boot and hence the appeal.

Friendly staff. One of the best place to test drive new hardware before buying.
The staff are not pushing to sell the items like many other shops.
Also a good place to use free internet.
The only negative: the Genius Bay can take a bit time to wait.

While being hopelessly lost in the Sydney CBD, I noticed the shining beacon of light that is not the North Star, but an Apple Store!
Upon my arrival in Australia several days before, I tried not to panic when i noticed that all of my Contacts and Calendar data had mysteriously disappeared from my iphone. As much as I tried to tell myself that once I got back to my laptop at home, I’d be able to recover it, I was still concerned. How fortuitous to stumble on the Apple Store!
We walked in and were immediately assisted by a friendly Apple guy whose name I cannot recall, so I’ll call him Mr. Apple Guy. I explained my problem, and he asked if I had my data stored in the cloud, which I believed I did. I logged on to a store laptop to check, and there it was. So all I had to do was jump onto the Apple Store’s wifi and everything was synced back onto my phone in minutes. While my phone was syncing, friendly Mr. Apple Guy told me that «hotels don’t have ‘real’ wifi» so he welcomed me to come back to the Apple Store for access anytime. It was probably the reason I had trouble with my addresses and contacts, apparently. How nice to be invited back!
Since Mr. Apple Guy was so helpful, I also decided to ask for directions (once again) to our destination. I’d already had bad directions from the hotel concierge and a friendly local woman on the street (who even admitted that she was giving me very bad directions). In addition to good wifi, if you need good directions, they can also be had at the Apple Store! Thanks to him, we finally found our destination.

My Mom is spending the first six months of her retirement in Australia, so I figured we could stay in touch a lot easier if I got her an iphone.
I spent three days teaching her how to use it before she left. And then she got to Sydney and couldn’t remember how to use it.
Thankfully Chloe stepped in and was able to show my Mom the many wonders of the iphone and we are now connected again.
Thanks Chloe!

Honestly as good as it gets.
Always willing to help and always a pleasure taking to the peeps at Apple. I remember asking them «how do you know if people are using their phone to buy the products or simply just walking out and stealing?»
The guy simply said «Trust».
What more can I say?

I love Apple but I don’t like waiting. Had a Genius Bar appointment for my Mac at 1:15 and didn’t get help till 1:45ish. This wasn’t the case for people with iPhones and iPads so I think they needed more Mac experts.
Anyway, helped afterwards but I would recommend avoiding appointments in the middle of the day.

Dropped by to check out the phones and free wifi :)
Excellent service from very helpful people in Apple shirts
Plenty of products on display to have a play with.
The store has loads of natural light coming in thru the great glass windows at the front.
If I lived in Sydney I would go back for apple products here

I have been to many apple stores, this one is absolutely beautiful.
I love how invested in their retail stores Apple is, please take a visit here and check out a some beautiful architecture.

I am super impressed with my first Apple Store experience ever! I can literally spend a whole day here without the slightest complaint!
I’d love to get into uniform and pretend to be a genius for one day :-)

The ‘golden standard’ for retail stores, in my opinion. Come in and ‘play’ as you like with all the latest Apple gear, from iPhones and iPads, to the iMacs and MacBooks. Check your email, record a video, plan your trip on Google Maps, whatever you like. There’s also free WiFi if you want to bring in your own laptop or mobile phone.
If you ever have any problems with your Apple gear, book a Genius Bar appointment and you can talk about things with a ‘genius’; the main advantage being on the spot replacements for many products, such as iPhones.
There’s no sending your phone away for a week and waiting for a new one!
Unfortunately the store does get quite busy, so it can be a bit of a challenge trying to track down a sales person to ask questions, or even buy things. Patience is a good virtue to have here. If you have your own iPhone, you can also self-​checkout yourself for smaller products; walk in, scan the product with your phone, charged back to your iTunes credit card, and walk out; no need to see or talk to anyone.
But by far my favourite part is actually the 14 day return policy on (almost) anything from the store (excluding software) — pick up a new phone case, gadget, or even an iPhone/​iPad/​Mac — and you can bring it back within 14 days for a refund — no questions asked.

My first visit to the Sydney Apple store and it was almost a perfect experience.
I just wish I didn’t have to ask where to find the Mophie battery chargers (upstairs) and then ask how to get to the upper level. Once I found the very cool glass stairs, I was again impressed by this amazing store and all the super cool items.
Not only did I find what I was looking for, I found a bunch of other cool Apple products that I wished I had!
When it came time to finalize my purchase, a friendly and helpful staff member processed my credit card payment and emailed my receipt to me within seconds.

Easily the best Apple Store that I’ve ever been to. At first I was taken away by the sleek looking three-​level building. It seems like all the staff were ever friendly and helpful and are passionate about the products on sale. I also liked the free wi-​fi available which is very useful for someone like myself who just recently moved to Sydney…
Also seriously, how about them glass stairs to get to the different levels? It’s incredible how much business this store is getting especially with the iPad and iPhone product lines.

Bad experience here today, had an appointment for the Genius Bar at 12.40pm for a overheating problem with my Iphone 5. I checked in and was told just a short wait, after 30 minutes I went to check how much longer as I had come in from North Sydney on my lunch break. The man replied probably another 40 mins. I explained this was not acceptable considering I had made time to come in and see them for a problem with hardware that is less than 6 months old and paid for a cab each way. He replied well im sorry do you want to wait 40 or so minutes or re-​schedule.
Found the staff lacking in compassion and not willing to help.

How bout those glass stairs ! This place has serious design appeal.
Never owned a phone or computer in my life. Now I need a phone and laptop. Problem is I am an unreconstructed luddite who has trouble working a calculator.
I’m nervous, its going to be very easy to confuse me, ask my name and I’ll get flustered.
Enter the shop, people everywhere, blue shirts, lanyards and people who seem likely to wear more than 13 pieces of flair. I nearly left in a state of anxiety.
Angus S to the rescue. Calm and smart, turns out his Mum was our next door neighbour for twenty years when I was growing up. Off to a good start.
My questions aren’t so stoopid, this is not so hard. Now he sets me up with a world wide interweb address and its really cool — its got my name in it and its really short and catchy, I’ve got a short name, shorter than some peoples initials.
Angus finds me a phone number that has heaps of 4s and 0s that I can actually remember.
Then he sets me all up in a cloud! (he reckons its actually in Pyrmont), I can do this — it works, it all syncs !
Any problems and he answers them. Downloads Word etc. no problems. I’m in business, on the air in less than half an hour.
I absolutely love my Macbook Air, I love my phone and i don’t feel like an i goose. No doubt I am using both at about 4% of their capability but I’ll get there.

This should be the gold standard of retail (unfortunately many other big retail stores just don’t get it, and because of that their business isn’t so good).
When you walk in you are greeted by staff, where you can either ask them questions, or you can go about your business browsing or finding what you’re looking for.
The store also has free wifi which attracts a lot of people, and particularly handy if you are out of town (note — Apple Store wifi is the same GLOBALLLY).
The purchasing process is very interesting too, where you there are three ways of buying stuff.
The first way is the very traditional method of going to the cash register and checking out.
The second way is very useful if you are paying by card, is that you can find a staff member who carries around portable terminals to pay for the item. The added bonus is that you can have your receipt emailed to you (and your email address is saved with your card) — How green is this option.
And last but not least, you can take the items and scan it yourself and walk out (make sure you get a receipt though so you don’t get in trouble for shoplifting). This option is handy if the store is very busy and all you want is a new set of headphones (but you can’t buy big ticket items like Macs on this).

I found myself here at the Apple Store checking emails and sending emails. It was one of the places that had free wifi in Sydney. I felt like I was using them but I didn’t feel bad because I use there products. In fact, I was using my iPhone to check those emails.
The store looks like any store in New York or Chicago… Apple has a consistent look for there locations… glass…tan wood… tall stools and tons of people just playing with the Apple products.
On one of my visits there was a live act performing… so not only did I get to check my emails but I was able to be entertained.
This was a great place for me to save some money for my client while on a business trip. I have such a hard time paying 30 bucks a day for internet in a hotel… it is a complete rip off.
It was also nice to know that if something happen to my iPhone while I was traveling I could stop in here and get some help from the Apple Staff… the comforts of home 8,000 miles away!!!

Despite whatever issues you might have with Apple and their products, this company has produced an almost never before seen fanaticism and devotion to technology as a whole. Which is something that even the most ardent futurists probably never foresaw: it is one thing to rely and integrate with technology in the totality of our lives, but to form an emotional connection with a computer? That’s rare.
Apple fosters this through the Apple Stores. After a recent visit, it struck me how many people were excited to be there, the vibe of the place, with all these people excited to be in a computer store. We were grown kids in a candy store. It frankly feels like a temple of tech, particularly with the illuminated perspex staircases, themselves housed in a seemingly secret passageway at the back.
You know if you like the Apple Store, to be honest. A lot of people don’t and that’s cool. But with the addition of the Genius Bar, the ability to book One On One sessions, or to take a group class, this is a great option for people already in the Mac camp to pick up some extra skills. And as we all remember from the immortal Napolean Dynamite: «Girls dig guys with skills».

Was für ein Apple Store. Groß, größer, riesig, Apple Store Sydney. Auf mind. 3 Ebenen werden alle Produkte übersichtlich präsentiert. Trotz riesem Kundenandrang fühlt es sich nicht voll an.

Le temple d’Apple sur plusieurs niveaux sur la fameuse artère de Sydnez George Street !!!
Vous trouverez tout ce que vous cherchez avec même la possibilité de le tester.
Très beau et lumineux magasin !!!

Typisch Apple haben sie es mal wieder geschafft einen unglaublichen Hype hervorzurufen und so stehe ich Donnertag abend mit 700 anderen vor dem brandneuen Apple Store in der Innenstadt von Sydney.
Beim Hereinkommen wird man mit Beifall und einem TShirt begrüßt und auf 3 Stockwerken bietet der zweitgrößte Store der Welt alles rund um iPod, Macs deren Service und jede erdenklich Form von Zubehör.
Irgnedwie schafft es Apple in den hauseigenen Stores eine besondere Atmosphäre zu erzeugen. Hier haben die Mitarbeiter alle einen Enthusiasmus und einen Hilfsbereitschaft die ich noch niemals irgendwoanders erlebt habe.
Ganz abgesehen von der wunderschönen, von Glas dominierten Architektur die fast so schick und schön ist wie die Produkte selber, ist ein Besuch im Apple Store einfach eine Arfahrung die jeder einmal gemacht haben sollte. Hier kann sich jeder Betrieb der Welt ein Beispiel an Service und Motivationsarbeit nehmen !