West Ryde Officeworks

Department stores, unless they’re called Costco, have limits on what they can sell — their rent is expensive and each item needs to sell enough to cover their share (based on how much floor space they occupy). Online stores stock goods in warehouses, where rent is typically cheap, so can offer low-​selling items. So, the latter will always own this aspect of the customer experience.
Service however is one area where brick and mortar stores have the opportunity to excel, and this Office Works takes full advantage of it. I was greeted by an employee waiting at the entrance, and was asked if there was anything he could do to help. I asked him to find a specific brand and number of printer ink, and he found it quickly for me, and asked if there was anything else he could assist with. There wasn’t, so I took my ink to the counter and was greeted with a massive smile by the woman behind it, who asked how my day was. I was then, upon exiting, told to enjoy my day by the same guy who welcomed me.
Amazing customer service!