Transamérica Prestige

Over hyped. Older place with sketchy maintenance. Friendly but poorly trained staff. Mediocre food service. We experienced equipment problems, laundry problems, lost reservations, coordination issues with our meeting room (including regular interruptions and they refused to give us the AC remote!), and a dozen other «hiccups.»

O Transamérica Privilega é de longe, um dos meus hotéis preferidos da cidade. Como moro aqui, não costumo frequentar hotéis, exceto quando tenho algum evento. Mas a prima do meu namorado vem direto pra Recife e da última vez ficou hospedada no Transamérica. Entrei como visitante e passei a tarde de um sábado curtindo na piscina do hotel com ela. A vista é incrível, para o mar do Pina, muito top mesmo. Os serviços que usamos do hotél enquanto eu estava por lá foram excelente, pedimos uns drinks e comidinhas na área da piscina mesmo e estava tudo impecável.

[Associated with a World Cup visit; no idea if this is how they normally operate.]
This is a ⁴⁄₅ hotel as far as rooms and comfort; but the price and billing is in league with a 5 star hotel with 1 star service.
[0] — Rooms are great. Very clean. Great views.
[1] — Facilities are nice. Nice restaurant, good, typical breakfast.
[2] — Service is sub-​par. No concierge. Front desk people are friendly, and attempt to be helpful — but are quick to over-​promise and under deliver.
[3] — External. Was unable to get laundry done after multiple attempts. Everyone told me why it could not be done, why day-​after-​day, it was someone else’s problem.
[4] — Tours. Had called hotel about tour recommendations prior to staying. None of their recommendations had worked out. After *staying* in the hotel and asking day-​after-​day, we get different answers about how to do different activities, and whether or not confirmations have been made.
FINAL: Recife is beautiful. The staff at this hotel are friendly. It is World Cup, so I know that they are busy, HOWEVER, it is also expensive and there is a persistent avoidance of responsibility from the people we are dealing with.