Viena Snacks

Poor service. While a line of customers waited for their orders, one of the staffers was having a lovely personal chat on her cellphone, another was intent on restocking an almost full beverage fridge.

This place is an example of why Unilocal needs to allow 0 star ratings. I’m a pretty nice reviewer for the most part and like to give people the benefit of the don’t generally but this place… You couldn’t pay me to go back.
First I realize I am in Brazil and people speak Portuguese. I tried to order in Portuguese as much as possible even. The man preparing my food just asked me in English after I struggled and we came to an agreement. He was shouting the orders at the lady behind the cash register.
When I got to her, she asked me to confirm my order and I did. She rang up my coffee and not my food so I tried to correct her so I wasn’t ripping the place off and she yelled at me to pay attention to what she’s saying. Uh I was the one to catch your error. Pay attention to what you are doing. Her English was beyond terrible. Most places in airports have service people who speak reasonably good English. Not here…
After mumbling about a gringa (guilty as charged, sorry… I got sent to Rio for work…) She finally rang me up. And she couldn’t swipe my card. I saw she was doing it backwards but didn’t want to bother her again for fear of her wrath against gringas. She told me my card was no good and I just couldn’t handle it. Ugh. I mentioned I had just used it and her coworker came to the rescue and got it.
Okay maybe that’d be a two star review… If the food was reasonable. Two problems… It sucked and I didn’t get what I ordered.
What was labelled as an empanada de carne (or whatever. Beef empanada. Sue me, my Portuguese sucks) definitely was «frango» or chicken. And my «plain cappuccino» was definitely sweetened with I assume more sugar on the side. I specifically said no sugar!!! My other orders were fine.
Well. The good news is I don’t think I’ll be back at the Rio International airport any time soon.