Schön & Sever Vertriebs

Wir nutzen den Service dieser Hausverwaltung seit 2 Jahren. Wenn die Hausverwaltung Fehler macht, steht sie nicht ein für ihre Fehler. Unter Fehler verstehe ich: Verschleppen von dringend notwendigen und abgesprochenen Reparaturen. Statt dessen: fadenscheinige Ausreden wie:
wussten nichts davon,
Handwerker sind ausgebucht
Fehler liegt beim Eigentümer
…
In Wahrheit erfuhr ich durch interne Quellen: Liegen Angebote 6 Wochen in der Ablage, bevor sie geöffnet werden, machen Handwerker sofort Termine aus, wenn ich persönlich dort anrufe, zeigt der Email-​Verkehr deutlich, dass die Hausverwaltung genau wusste, wo das Problem liegt. Auch werden fehlerhafte Angebote eingeholt, die sich nicht auf den tatsächlichen Bedarf beziehen…
NICHT ZU EMPFEHLEN!

This hausverwaltung is horrible. They tried so many times to make us pay for something we didn’t do in the apartment, even to blame us for things that were broken before we even
moved in. They rented us «renovated’ apartment, but it became clear very soon that there was mold under the paint all over the apartment. Of course, they tried to blame it on me. They tried to imply that I don’t open my windows often enough and therefore creating mold. When you look at the contract it is clear why — it says tha you have to turn off the heating and open all windows for 10min every day. When you are on holidays you have to make sure that someone comes to do it. I wonder why is that… and that they put into the contract!
And betriebskosten… for an apartment of 45m2 I paid almost 800 per year in betriebskosten. For last 4 months of my contract (I was there only for 1 month) they sent me again 200 € bill, in 2 parts. I paid the first bill, and then comes another showing LESS total costs but that I have to pay THEM. When I look at the calculation I see that they tried to charge me AGAIN what I already paid, instead of actually refunding me,
Also, I found several people who wanted to take over the apartment and they didn’t want to look into their documents because they already found someone to move in. They kept saying she will move in next month, then next month… and at the end i had to pay for last 3 months because she never moved in. When I complained they told me that once I signed that I’m leaving I can’t complain anymore if they have nobody in there to take over.