The Fizz

Beware of The Fizz contract.

Our case can be useful for parents or students who are thinking of hiring accommodation in this residence of The Fizz. Because it provides interesting information about The Fizz contract.

We live in Spain and our daughter hired accommodation at The Fizz Prague to do the first half of her university course via Erasmus in Prague (the second half of the course is an internship in a company in Spain). When our daughter signed the contract she was already in Prague and in the Czech Republic there was no emergency due to Covid 19, university classes were going to be face-to-face and the use of a mask was not even mandatory.

A few days later everything changed. The Czech government declared a state of emergency, prohibited face-to-face classes and forced them to be held online and imposed the mandatory use of a mask, in addition to other measures, given the dramatic change in the health situation in the country.

Due to all this, three weeks after signing the contract with The Fizz, our daughter returned to Spain from Prague. To be at home taking those online classes that her semester at university has become. (What's the point of your daughter being abroad doing online classes from there, right?). And there begins the discovery of The Fizz's contract.

We contacted The Fizz to request the cancellation of subsequent payments and the return of the deposit (€ 1,060) due to the dramatic change in the situation. And several emails later, the final The Fizz's response was that the contract did not include the possible cancellation due to nothing that had happened in the Czech Republic: neither the declaration of a state of emergency, nor the cancellation of the face-to-face classes. And that although our daughter had been there for only three weeks, the four and a half month contract had to be fulfilled and all pending payments made every month even if our daughter was not already in the Czech Republic.

In Covid 19 times of constant change, all companies show flexibility. Airlines, hotels, restaurants, real estate ... Even governments. But not The Fizz.

That is, once you sign the contract, nothing that happens, nothing, makes The Fizz show flexibility with respect to the contract.

Our personal recommendation after this experience is that you can hire The Fizz if you are clear that whatever happens, you are going to continue in one of their residences during the time signed (The Fizz facilities are really good, although the apartments are small and overpriced compared to the ones in the cities they operate in). But if you are unsure about the situation or about the changes that may occur, especially in this time of Covid, look for a less rigid student residence alternative than The Fizz.

Because in case of unforeseen events of any kind, even as serious and unrelated to the student himself as those that occurred in the Czech Republic with the declaration of a state of emergency and the cancellation of face-to-face classes, the flexibility of The Fizz is the same as that of a brick .

Each parent or student must decide if they want to take that risk when contracting with The Fizz. If we had known, we would not have done it.

Hope this helps you.