Bouygues Telecom

After two trips to this store, I can’t say strongly enough why it should be avoided. I don’t know if I should generalize about Bouygues service, but they seem to try hard to make your life difficult. At first, I thought they were just self-​centered and that it might be limited to just a few employees. But even online, it won’t take international credit cards to recharge one’s phone. I speak French and don’t mind that everything online and on the phone is in French, but they need to be helpful in basic ways.
The first time I went, I purchased a SIM card, and they would not help me figure out how to set up voicemail or unlock my SIM with the password. They said I had to call in. When I called, they gave me the password (hello? shouldn’t that have been given at the time of purchasing the SIM??) but would not help me remove that feature. My other foreign SIM cards don’t have this problem. Neither did SFR, although I don’t recommend SFR either. I recommend Telia, Lebara, maybe Lyca.
I live about 10 minutes walk from this store, and could not recharge my SIM online, so I ran from my place with 20 minutes to closing time. Due to the crowds and some streets being blocked with tourists and traffic, it took longer than expected. I had blisters on my feet, and it was 90 degrees out. With 3 minutes until closing, I thought surely they’d let me just top off my phone with 20 Euros. They were unbelievably rude and unflinching, justifying closing early as it being ‘their responsibility to take care of the store.’ LOL what about responsibility to the customers? Isn’t a service industry about people? Anyway, this place is just mean, the employees all about themselves and not wanting to help.