Citi Group Global Markets Limited

Dear Sir or Madam, I have my bank account and investments with Citibank since 1991. I have never had any kind of problems with this Bank, I have suggested the Bank to several stockholders and for being such a good client I was granted by Citibank a free membership fee international Master Card credit card for life. However, for 18 months I hasnt been receiving my statements by post. During that time I was always complaining on the phone, I have never complained in a branch because of my busy life, I travel a lot. I couldnt get hold of my branch manager, Noya Meireles so on the 15^th of September I decided to go to the Leblon branch to get to know what was going on. It was there when, to my amazement, I discovered that I didnt have a relationship manager anymore because she had been sacked and without explanations I wasnt informed nor presented with a new one. In all these years I was a Citibank customer, my account has never been overdrafted and I have always been in accordance with the Banks rules. On the contrary, the Bank has denied me my right to get informed about my statement and all my financial movements. This led to suspicion, doubt, and a huge bad situation with the Bank after the Leblon manager Fatima Telles made my situation public. She didnt close her office doors while talking to me and told me things that made me feel very nevours. After this meeting, the statements were then to be sent to my home address. I received by post the statements for the year of 2007, which were not been requested. After complaining about this mistake I received the statements related to the years of 2008 and 2009, but without the months of March, April and May 2008. After complaining again, I received on the 3^rd of November, all the remaining statements which were sent by the Banks auditors. It doesnt stop here. On the 15^th of October I tried to pay my credit card bill over the phone when I was informed that my account was about to be closed as requested by someone. After many phone calls and apologies from a person who introduced to me as my new relationship manager. On the next day she called me in the morning to offer me another credit card which I refused because I had already have the international card mentioned above. On the same day, in the evening I received a telegram informing that I had 30 days to close my account. The reason for this decision wasnt revelead. How can this Bank disrespect me if I am such an old client whos never, ever done anything wrong with my account? Havent I got any rights after years investing my money with you? Dont you think I have the right to know why you want me to quit this bank? If you agree with me could you please be kind enough to explain what is going on as this situation has already given me many problems. I feel humiliated for having invested all my money and for many years in a bank that wants now to get rid of me for nothing. I thank you in advance. Patricia Bromirsk