Copy-Top Grande Armée – Maillot

Being overseas in the U.S. and seeking printing partners can be a challenge. Time differences, paper format differences, delays in communication, language barriers, etc. With only two weeks to my print deadline, I reached out to three potential print partners: a trade show booth manufacturer, a printer broker and Copy Top. I called all three. The first two spoke English and deal with international clients all the time. Copy Top’s team in their Grande Armee location did not speak it fluently enough. So, I sent an email with my request in broken French.
The other two options assured me they could help. Yet, they were sporadic in communication – which didn’t inspire trust – something that is critical when I am thousands of miles away. Copy Top passed my inquiry to their English-​speaking Director of Sales, who called me immediately, and stayed in touch with me through the whole process. He worked with me on sizing and paper weight adjustments that were comparable to what I would use in the US. He went the extra mile and researched some of that material for me. He ensured the project was done on time and delivered to my client. I can’t thank them enough. My client was happy with the products and I found a new partner overseas.
The only reason why this isn’t a 5-​star review is simply the cost. The other potential printers quoted me anywhere from ¹⁄₃ to ½ the price. But, if peace of mind is critical to you as it was for me in this instance, it was worth the investment.