Hôtel Le Quartier Bercy Square

If it was possible I’d give it a 0 star rating.
This hotel was absolutely dreadful. Upon arrival my mum and I noticed this ‘hotel’ was quite different than the pictures portrayed, to the point where the hotel uploaded a photo to Facebook that displayed scenery that wasn’t even at the hotel. From the get go we had problems, our room was so small it was physically impossible to open 2 suitcases, our safe was out of reach (both of us are only 5ft so I kind of looked past this issue), we didn’t get coffee cups or spoons, the bathroom itself wasn’t very clean, part of the shower was broken and to top it all off our TV wouldn’t work. There was only one staff member in the whole hotel at a time and I found most of them to be quite unapproachable. There was a girl who was nicer so I mentioned the TV issues to her, she said she didn’t have much knowledge on TV’s so she would leave a message for her colleague to contact us when he started (so around 9 – 9:30pm). We never heard from him and when we approached another staff member he simply replied «It’s been broken for months, we can’t do anything» I found this very abrupt and was annoyed that it was not communicated when we arrived. It got to a point where I contacted my travel agent who spoke to the hotel. The next morning a man from reception (he is the same man for the rest of this story) called my room to ask if I could come down to reception to speak about the room. Once at reception he explained that my travel agent had contacted him and explained how we felt about the size of the room, he offered us an upgrade but was rude about it. We took it and the new room was much nicer, although some of the issues still presented themselves and a new one arose, our water would now completely stop in the mornings, usually half way through a shower. The first time it happened I spoke to the receptionist who said they were doing works and they had to turn it off (we were not notified prior to the works) thankfully he was able to get it back on. for that morning. For two mornings after it continued to stop throughout morning showers. 7 days in and we were getting quite fed up with the service we were provided, eventually my mum was returning home while I was staying a week longer therefore moving to a single room. She left at 9am and my check out was at 12pm. As I was just moving to another room I could come down a bit earlier to pick up a new key and move my things to the next room. When I went to change keys the receptionist asked me to pay a fee. I explained that I had paid everything up front and shouldn’t have to pay anything else. A back and forth conversation began with me stating I was not paying for something I didn’t understand and was not given any prior information on and he would respond with refusing to give me another room until I paid. The receptionist became even more rude telling me I wasn’t thankful for the ‘kindness he displayed’ when upgrading our room, and when I tried to explain the other issues he would dismiss what I was saying and interrupt me. I felt as though he thought he could take advantage of me now that my mum wasn’t there. This eventually lead to me contacting my travel agent and clearing up the situation, getting a refund and moving to a new hotel. This hotel while on a similar rating to Le Quartier Bercy square, is much friendlier, closer to the city all the facilities actually work and only half the price!

Le calme dans Paris
Le principal atout de cet hôtel est le calme. Vous pouvez dormir la fenêtre ouverte sans être gêner par le bruit de la rue. Les chambres sont fonctionnelles, Mais nous pouvons regretter leur toute petite surface. La déco est très conceptuelle, elle suit donc la tendance actuelle de l’hôtellerie. Le petit déjeuner est servi sous forme de mini-​buffet sous la véranda, c’est très agréable pour commencer la journée. Quant au service, il se veut stylé, mais il y a encore à faire. Tout bêtement, plus de simplicité. Nous sommes dans un 3* et pas dans un palace.