Menlook

Ordered two pairs of jeans paid 70.00 extra import fees
Would of been cheaper just picking up local. Should put in bold what the import price is instead of a hidden tiny disclaimer. Scumbag French Cowards. This is why the world hates you.

I don’t know about the products because I haven’t got them yet. Maybe they do offer premium brands at a good price but the customer service is horrible. Reply rate is less than 20% and when they do reply they send out unnecessary useless information.

I already knew menlook as I have bought some clothes and accessories on their website. Never had any problem of delivery or payment ! Plus delivery is very quick.
I was really happy to know they opened a shop in Paris. The shop is located in the heart of Paris and is very nice. The space is well organised. The staff is kind and provide good advice and that’s what I expect when i do my shopping.
I will come back again and I recommend the shop as well as the website for the quality and prices even on famous brand.
They have original pieces and a various range of designers which enables you to always find what you need depending on your style.

Same here with my online order. First I ordered a jeans wich was 50% off. After a confirmation email I did not here from them for about 3 weeks. I contacted them and they said that the Jeans was out of stock. So they offered me a 30 € discount if i would order another piece in their store, otherwise they would give me my money back.
So after 4 days of not getting any credit on my account I had to write them twice to have the money on my Menlook account.
So I ordered another jeans. After another 4 days I got mail that I have to send them a copy of my credit card (even though I paid with PayPal, what if i do not own a credit card?), proof of my adress and a copy of my passport. They wanted to make sure that I am who I am. Which thrustworthy onlineshop for high class clothing does that?! So I was tired to write them emails, because it usually takes 2 days to get an answer from Menlook. So I tried to call them even tough this costs 20 EuroCent per minute. So it is not possible to reach them with an austrian telephone. Luckily I do own a german telephone number. So even the site is in german, the number is german you have to have proper knowledge in english. But unfortunately nobody was picking up the phone there. So I wrote another email and the now say that they will send me my money pack within the next 3 to 4 days. This procedure takes now more than 5 weeks. This is horrible!
Do not order at this store! You get the same stuff at EndClothing and Luisaviaroma. They treat you like, you should treat customers, which buy one piece of clothing for 500 € and they ship within 2 – 3 days across whole europe.

WORST online purchase experience EVER. After I made my payment online, they sent me an email requesting a picture of the credit card, proof of address, and my ID (WHO DOES THAT) and claimed that if they were not submitted within 2 days, my order would be automatically cancelled. They immediately charged my credit card though. I emailed them more than 5 times requesting either a shipment without submitting such documents or cancellation of my order (and refunding my payment). No response. I called, but it seemed either it’s a fake number or no one was ever there to pick it up. It has been more than 20 days, no refund, no further communication, nothing.
I sincerely hope this all was just a glitch, but this is the worst of the worst.