Paris-shuttle.com

Let’s be clear about this operation: this is a shuttle, not a taxi. Make a reservation, pay in advance, call from the airport (do you have a cell phone that has international service? Otherwise, good luck finding a working pay phone at CDG). First attempt: I got their answering machine. Lucky enough, a representative was there waiting for other passengers, who called and told me where to wait (a 5 minute walk from the arrivals area, a bit difficult if you have more than one piece of luggage) and estimated the wait time at 15 minutes. One-​half hour later, the van pulls up, loads 9 of us, with four different destinations. We were the third stop. Driver courteous, van clean, arrived safely. You have to decide if all of this is truly worth the savings over a taxi (50 – 60 Euros plus luggage charge and tip). We decided that it was not.

We confirmed pickup to be 5AM (written by email). After making a courtesy call, David Nedjar attempted to change it to 5:30AM. I know how shuttles work in Paris (they’re always late), and we had to go to VAT-​refund, increased security (after Paris attacks), and deal with checking in luggages. We knew that it would take 45 minutes to arrive to the airport (60 minutes per
website), but David Nedjar kept telling me it was only 30 minutes from Paris to the airport. Even on the website, it recommends arriving 3 hours prior to departure, so I’m not sure why David Nedjar kept telling me it was OK to arrive 2 hours before an international flight (and go through heightened security).
On the phone, he offered a cancellation with 80% refund, but on the email, he said he can only do 50%. This guy is incredible shady. Do not trust this business.

Very disappointing. We have had a terrible experience with Paris Shuttle. Upon arrival we were told our shuttle would take 45 minutes. We went out when told to and the driver was outside screaming at us about how we made him wait. He continued yelling at us for half the ride embarassing us in front of other passengers and being highly unprofessional. We had an unfortunate welcome to Paris because of him and would never recommend anyone use this service. Poor hospitality for a tourist just trying to go on the holiday I’ve waitef for many years to take. Über is 45 euros from Trocadeto. Save yourself the experience. Take an Über instead
A sad, disappointed and offended tourist

Don’t use this company. Awful service!

I saw this company had good reviews on another website so I had high expectations. What a disappointment. We had 4 adults and 2 children reserved from CDG to our hotel. I provided our airline information along with time of arrival. Once we arrived I called them and was told the driver would be there in 15 mins. After waiting 25 mins I called again and there was no answer. Another shuttle pulled up and we asked that driver if he could call and find out where the driver was, to where he replied «No I’m at the end of my shift.» I called again and was told the driver was 2 minutes away. After 45 mins our shuttle finally arrived. After paying 103 euros I expected service to be a lot better. On the way back, we ended up getting a taxi for 110 euros and got way better service.

So regretted to buy the voucher online. At the airport CDG, called for pick up, they told me DONT have any driver, will not come for me and will reimburse me THEN HANG up the phone … Cost 75 euros to take taxi to arr. 6 After 1 day still no sign for any refund to my CC.
Called, the same guy left me on hold for 5 mins… Terrible company. Why still in service?

The country I am from, many hotels/​dealers have a shuttle service that takes you back and forth and this service is employed by the hotel/​dealer directly. This is different.
The hotel contracts a shuttle service such as this one to pick people up and drop them off. The hotel failed to send my CONFIRMED reservation to the shuttle service so when we called them after waiting at the airport we found out that they had no idea we were expecting them. So they said they would be right on their way. 30 minutes later, we got into the shuttle and set on our way (hotel is 17 miles away). We then realized that the 4 other passengers were being dropped off at different places before us. So 2 hours later, we arrived to our hotel…
A part of this was the hotels mistake but the shuttle idea was completely misunderstood. Wouldn’t take it again. I would have gotten a taxi. Furthermore, the driver should have a translator app or something so if I have a concern or question I may speak. I wanted to ask if my boyfriend and I could get out to take a taxi. :(

Never use these guys. The only notice I got of my cancelled 7am shuttle was a refund email at 9pm the night before from Paypal. I rang to ask what was going on, got told to ring back when the guy was in the office at 11pm so waited up only to have it confirmed my booking was cancelled and there were no cars available to collect me. So much for my ‘confirmed’ booking and an early night before my flight. The guy was apologetic but that is not much good when it is 8 hours before departure and you are without a ride. Grrrrr. A downer after the glories of Paris.

The shuttle was very enjoyable. Our driver picked us up at CDG and took us into Paris to the Hilton Arche du Triomphe.
The website was a bit tricky as we hadn’t booked 36 hours in advance but the 800 reservation number was answered quickly and I found out we were speaking with the owner of the company. This was great service and he of course was very helpful.
It was much easier than trying to navigate the metro and we didn’t have to worry about a taxi driver and the hassles that entails.
Thank you Paris Shuttle!

These idiots are ALWAYS LATE if you use a group/​shared shuttle. If you’re down to pay the higher price for your own shuttle then they’ll be on time.

Horrible service! They were 2 hrs late and incredibly rude
Reckless drivers– dangerous
Their business license should be pulled
Do not use them! It was a horrible experience!

This is the second time that I have been asked by my mother to intervene after a failed attempt to book a shuttle via the Paris Shuttle website. Both times my mother paid online but did not receive an automatic receipt/​confirmation. The first time, I called, and the guy denied there was a problem with his server, but sent it anyway. This time, oh, this time was much worse. My mom booked a 70E round-​trip fare, no receipt/​confirmation came, I called the guy in Paris and he told me that we’d have to wait 24hrs for confirmation because he was unsure to have a driver. Why accept payment without being sure you could perform the service? Not very professional to me.
We waited 24hrs, no confirmation came. With just a day before my mom’s flight I called to cancel and ask for reimbursement. Guess what? I was chewed out by the guy because my mother had called 5 minutes before asking for a refund (he apparently told her she’d have to wait another 24hrs for that!). Instead of apologizing for the poor service, he berated ME for wasting his time!
Later that afternoon I booked a round trip shuttle with Super Shuttle and it was a night and day experience. Warm service, better prices, clear directions and a confirmation sent by email just seconds after hanging up. Never again, Paris Shuttle, never again!

We needed a way for our group of six people to get from CDG airport into Paris. We used
and were really happy with the way it worked out. I was reluctant to book a round trip without giving them a try. So I booked one way for 85 Euro, which was the best rate I could fine. The hotel had a rate around 150 EU and my travel agent had a rate around 170 EU. Keep in mind that a regular taxi cannot take 6 people. So, for 85 EURO, the drive was waiting outside the baggage claim and he took us in a roomy van with space for the luggage as well as all six of us. I was so pleased that I booked the return with them and we had the same good experience. I would not hesitate to use them again.