Sandro

Holding at three stars until we hear back from Sandro corporate offices. This Sandro is located on the second level of the shopping mall at La Defense in the Business District. The two associates I met there were amazingly helpful. They even tried on some dresses to show the fit. I bought two dresses for my wife at this location. Can’t say enough good things about the two women who took the time and had the patience to help me find two really great dresses. So why three stars? I was told specifically that I could exchange them when I returned to the US if they didn’t fit (yes, I bravely bought my wife two surprise dresses without her being there or trying them on first). When I got back, one dress was perfect, but the other needed a different size. In the end, we have a dress that Sandro (US stores) won’t take back or exchange (even though it’s within the required time frame, still has the tags on it, and we have a receipt for the dress). The individuals at the US Sandro stores were polite, but just pointed back to corporate policy. We contacted corporate and have been waiting almost a month for a reply. We don’t want a refund. We want more merchandise. If we have to lose $ 250 on a dress that doesn’t fit, Sandro will lose a good future customer. I will update this review when we hear back from corporate.