Sofitel

Le Sofitel le Faubourg was the absolute perfect choice for our family’s (adult children) stay in Paris. We looked at a few luxury American hotels, but decided when in Paris… It was certainly centrally located which made touring the city a breeze. We actually walked from from the hotel to Notre Dame then to the Eiffel Tower, then to L’ Arc de Triomphe and then back to the hotel. It was a very nice day, leisurely strolling the streets of Paris and along the Seine from one attraction to the next. We were close to a few main shopping centers and excellent restaurants.
The rooms were very nice, ample and well designed. The food at the hotel was brilliant, just as one would expect in Paris. We had breakfast at the hotel, a grand assortment of hot and cold dishes — pastries, meats, cheeses, and eggs — and did I say pastries? Christmas Eve dinner at the STAY was «formidable», flavors beautifully blended to compliment, not over power. Equal attention was given to the presentation and the balance of textures.
But still the most impressive thing about the hotel was the excellent customer service we received, not just efficiency, but the ability to make us feel at home and valued guests. We are not an easy bunch. I began my correspondence with Regis at the concierge desk weeks before our arrival. We had restaurants booked and a day tour to champagne (with Best of France Tours) booked. No question was too small and no request was too large. Our last night was extremely special as the front desk team arranged an ice bucket and glasses for our farewell champagne toast and bread for the accompanying caviar in the bibliotech i.e. library. We played chess while waiting for the bubbly to chill and enjoyed the ambiance and good cheer of the Sofitel.
I don’t think I will stay at another hotel while in Paris! Excellent value.

I had the same experience as my husband Mike A. but since I’m also entitled to my own review, I have to add my two cents on the terrible customer experience at this «5 star hotel».
We had one hundred dollar bill and one five dollar bill, both folded up and tucked into my husband’s passport, stolen from our room. The day manager Julie was nice but incredibly unhelpful, saying that there’s no proof that it was stolen and that there’s nothing they can do except escort us to the police station to fill out a deposition. Because that’s what we want to be doing on our vacation in Paris, spending hours at a police station.
She also apparently took this to the General Manager of the hotel and that person also agreed that the hotel should do absolutely NOTHING — not a complimentary meal, drinks — nothing for the inconvenience. We spent an entire week there and thousands of dollars, but they won’t offer us a single complimentary service for a crime that happened at this hotel, under their management.
For what it’s worth, I did some research on other travelers that had money stolen from their rooms and I couldn’t find a single example where the hotel does NOTHING like this Sofitel. Other hotels (even non-​luxury hotels) offered at least a free meal and some even comped a room. Nope, not the Sofitel, because they want to send a message to us that they don’t value us as customers, not even a little.
This was an unfortunate incident that was an opportunity for the hotel to demonstrate good customer service, and this Sofitel FAILED 100%. Shame on you Sofitel Le Faubourg, shame on you. Not only should you write a book on how NOT to treat customers, but you’ve officially lost our business.

When I got to this hotel, I had $ 105 folded up inside of my passport. My passport was in a pocket inside of my backpack. My backpack was in my room.
A couple of days later, the $ 105 was missing. I didn’t lose it, move it, or touch it. I don’t believe in ghosts or unexplained mysteries, so the only logical explanation is that someone working at the hotel went into my bag and took the money.
When I complained to the front desk, and then guest services, and then the general manager, their only solution was for me to go to the police station and file a police report. Because «they can carry out an investigation and maybe we can find out what happened.»
Look. This is what happened. Someone who had access to my room went looking for cash and found it. It’s not that hard to figure out.
Unfortunately, this hotel does not understand the value of good customer service. I asked if they could credit me for the money that was stolen during my time there, and they repeatedly refused. «There’s no proof.» I agree that there is no proof but that’s hardly the point. Besides, if I was going to try to con the hotel it’d be for more than $ 105.
I spent over $ 3,000 at the Sofitel while I was there. The stolen money was a tiny amount of what I spent. It would have been a smart gesture and one that would have kept me — a frequent business traveller — as someone who would come back and continue to be a customer of theirs.
Now I won’t, ever again. And I’ll tell everyone I know to stay with other hotel chains.
I’m not really sure if my social and real world impact will be worth more than $ 105 to them, but it was painfully obvious that their stance wasn’t calculated, it was just stubborn.
Someone stole money from my personal belongings — not to mention that my passport was probably compromised — and the supposedly five star hotel in which this happened couldn’t be bothered to try to make up for it.
Don’t stay here.

Wonderful location in the heart of Paris. Near the best shopping, restaurants and beautiful attractions. Great place to stay during Le Tour finale. Concierge service outstanding in it’s ability to get you IN to exclusive places & events. Had an amazing balcony overlooking Place de la Concorde and Champs d’elysee.

MICE!!!
Sitting in the hotel Bar 30 for lunch, waiting for my burger. Mouse runs across the floor. Yikes! I cancel my order. A hotel manager comes over to me and assures me that this is a rare occurrence. They will have the service person come and investigate.
Tour the city and come back. Thinking it may be an isolated incident, I go back to Bar 30 for a late night beer. Again, mouse goes across the floor.
Two days later, I waiting for an elevator and I hear another hotel customer talking about see «Little Louie» (a mouse).
Breakfast– mediocre at best.
Room is actually pretty nice (that said, I was freaked out by the mice so I couldn’t really enjoy being in the room).
Unless you plan on bringing your cat with you, I’d stay somewhere else.
POST REVIEW– somebody at the hotel must have had my original review removed from the Unilocal. I am reposting it now…
POST REVIEW x2– looks like my post was taken down again. What a joke Unilocal is… let the hotels cherry pick their reviews… not objective at all.

During my trip to Europe my family splurged a little during our stop in Paris. We stayed here and it was a very pleasant experience. The staff was very friendly and helpful. The location is convenient near a stop on the underground. Very walkable to the Champ Elysees. A couple things the staff could’ve done better: making sure to stock toilet paper before we arrived, and bringing up the rollaway bed when they said they would.

Un lieu hors du temps pour rendez vous d’affaire
Avec la réouverture de la terrasse, c’est encore plus de charme à cet hôtel qui fait aussi salon de thé et restaurant. On y mange très bien, on y boit très bien aussi. Un bar cosy pour les longs dimanches après-​midi d’hiver.

This hotel was unbelievably comfortable and friendly. The staff made sure we were all taken care of and made us feel warmly at home. We never touched and bag or opened a door or hailed our own cab. The Hermes’ amenities and daily chocolate spoiled us to no end. We had dinner at the restaurant with one of my daughters French friends and as a native Parisian he totally enjoyed it as much as we all did. They provided information on locations, the metro, and got us tickets to Versailles. My friend met us in the lobby of the hotel one evening and was so impressed with the greet staff and how they kept her entertained until we came downstairs. The hotel was centrally located to the Champs Elysee, the Concorde metro entrance, the shnazzy Rue du St. Honere’ and the touristy Rue du Riviali. They made our stay heavenly and we definitely will stay here again when we come back to fair France.

Tres belle déco et service tres agréable de la réception aux petits dejeuners. Chambres jolies mais trop petites et situé un peu loin du vrai centre touristique. Tarifs trop elevés.

Obviously one can’t expect Mandarin Oriental-​level service, but everyone was polite and friendly. It’s nice and quiet in all the rooms, because the Rue Boissy d’Anglais is not open to through traffic (taxis can enter to drop off passengers at the hotel). The rooms not facing the street are arranged around an inner courtyard which serves as a sort of patio for the hotel’s dining area.
Décor in the older rooms & suites is pretty traditional: damask wallcoverings, generic hotel furnishings. The pricier Didier Gomez-​designed suites are much more contemporary in design (think urban loft type furnishings). I would recommend staying in a junior suite or better; the regular rooms would be a little too cramped for my taste — plus, you don’t get the Hermès toiletries in the regular rooms!
Beds have high quality linens and are quite comfortable; I’m a picky sleeper because I’ve always had chronic back problems. There is high-​speed internet, but remember to bring travel adapters if necessary; the hotel has some, but they sometimes don’t have enough to go around.
In-​room dining and the hotel restaurant are reliably good, though not mind-​blowing. Lovely breakfast offering which can sometimes get busy, so if you don’t like to wait, you may want to book the night before. Room service only runs until 11pm-​ish, IIRC.
Really, though, the real beauty of this particular hotel is the killer, killer location. 1 block to the Place de la Concorde & the Ave. des Champs-​Élysées, 2 – 3 blocks to Rue Cambon and literally steps away from the HERMÈS mothership & the rest of rue du Faubourg Saint-​Honoré

Super Hotel. Tolles Ambiente. Sehr nettes und zuvorkommendes Personal. Die Zimmer sind einfach top. Zudem ist alles sehr sauber, ich habe mich hier extrem wohl gefühlt. Hier ist der Gast wirklich König.

Bar le 30
Bar d’hôtel assez agréable mais je regrette que la cheminée né soit pas allumée en plein mois de janvier et surtout par — 3 °C. C’était pourtant l’occasion. Le bar a vieilli et mériterait un petit relooking afin de retrouver son charme du début. Service discret et efficace à la hauteur du standing de ce genre d’établissement.

Un endroit sympa pour vos rendez vous d’affaire. La salon dit «bibliothèque» est très agréable et cosy.
Très central dans un quartier chic.

Dieses Hotel ist supersuperschön: es hat den Charme des alten Paris, ist sehr bourgeois eingerichtet. olalala. wir haben uns hier sehr wohl gefühlt.
Außerdem ist man hier recht zentral gelegen: Eiffelturm, Champs-​Élysées, alles ist gut zu erreichen. :-)

C’est mon lieu de rendez-​vous professionnel. C’est central. Le bar y est très agréable.

Idéalement situé au centre de Paris, ce luxueux hôtel est composé de deux somptueuses résidences du 17ème et du 19ème siècle Le Café du Faubourg est une adresse incontournable dont vous découvrirez avec plaisir la cuisine raffinée. Deux prestigieuses salles de conférences peuvent accueillir 14 personnes pour des réunions ou des repas d’affaires. En voyage d’affaires ou de loisirs, c’est un lieu de séjour idéal.
Les plus de cet hôtel :L’emplacement exceptionnel et la décoration raffinée de ce luxueux hôtel en font une oasis privilégiée en plein centre de Paris, à proximité du faubourg Saint-​Honoré, de la place de la Concorde, des Champs-​Elysées et du Louvre.