O’ Leary’s Camera World

If you value low and competitive prices, friendly customer service, and an overall positive shopping experience, stay as far away from Camera World as possible.
I lost my Nikon camera battery charger and needed one immediately, so I paid a 25% premium above what Amazon was selling my camera battery charger for. Turns out, three days later I found my charger after all and so didn’t need the one I purchased at Camera World.
I went to return the essentially brand-​new-​three-​day-​old camera battery charger, only to learn that they don’t accept returns. To top it off, when I mentioned I was never told that by the salesman who sold me the charger, one of the men told me, «It’s not your legal right to know.» The other man chimed in, «It’s the customer’s responsibility to ask.»
Hmm, interesting. So not only did I pay for an un-​returnable overpriced camera battery charger, I was also hit with condescending sales staff when I wanted to return it.
I responded by saying that while it may not be my legal right, it certainly would have been courteous and gentlemanly to mention the return policy upon purchasing. They responded, «We have tons of customers. You think we have time for that?» Well, how about simply training your sales staff to remind customers about the return policy when they make a sale. It’s as simple as saying «this item can’t be returned» or «we don’t accept returns.» Or put up a sign. Seems pretty easy and not very time consuming to me. But nope, they didn’t have any of that.
It was by far the worst experience I’ve ever had with any retail store. With the way I was treated, I almost felt conned: like they purposely don’t tell their customers about the return policy so they can more easily close sales. To top it off, they seemed to offer very little empathy about the situation, and were extremely rude.
My recommendation: unless you absolutely need something THAT moment, wait the extra 2 – 3 days for something off Amazon and avoid Camera World AT ALL COSTS. Unless you’re in a bind or want to give your business to someone who doesn’t value their customer relationships, I see no reason to ever even step foot in there.

O’LEARY’S CAMERA WORLD
O’Leary’s is one of the longest established photo shops in the city. And much of that goes down to the service available there. The staff know their cameras and will help with everything from printing from your camera card to choosing a top of the range DSLR.
I am a regular caller here, sometimes just for a chat. It is a busy shop though but still the courtesy and service and technical knowledge is high.
I was down-​sizing recently, looking for a top of the range compact and, as usual, was very happy with the advice received and the deal offered. You don’t get that kind of rapport on the internet!