Avis Rent A Car

Rented a car here last month and I can confirm the insurance scam referenced in the earlier reviews is still going on. I called the Avis counter direct weeks before my trip and my intentions to self insure (credit card covers me internationally). Got to the desk the day of arrival and was forced into either putting a hold on my credit card of the entire value of the car or buy their insurance was effectively doubled the rental rate. I’m not sure how I missed this as there are tons of complaints all over the internet specifically regarding car rental insurance in Ireland. Regardless, the quotes you’re getting from booking sites including Avis themselves are not correct.

Just an average small rental car place. There were 3 reps helping but there is no quick way to get the car. No kiosks. They were nice but we were in there about 50 minutes total. Just too long. I didn’t feel scammed or pressured into buying insurance. Ireland is one of the few countries excluded in the fine print of the supplemental rental car coverage that credit cards and insurance policies offer.

Wir hatten den Wagen über einen Broker in Deutschland vorbestellt.
Alles war korrekt, wir würden höflich gefragt, ob wir nich ein Navi benötigen, ein größeres Fahrzeug oder eine Zusatzversicherung wollen. Aber alles ganz dezent und ohne irgendeinen Versuch, uns etwas aufzudrücken. Wir verneinten das und nach knapp 20 min war alles erledigt, wir bekamen ein tadelloses Fahrzeug, das gerade mal 18.000 km gelaufen war. Gerne wieder…

They appear to operate a scam.
I reserved a car for two days at a cost of c. € 35. I have my own excess-​waiver insurance so declined their insurance. They basically refused to let me take the care unless I took their insurance at € 42 for two days. I started to argue back but they were adamant I’d have to cancel the hire (and pay for the privilege) unless I paid up.
I’ll be complaining to ebookers as well, through whom I booked this «great» deal.

Rented a car and the car itself was great, no problems, very nice car. Upon rental we picked it up very late in the day, we did not leave the lot until 4PM. The gentlemen helping me said that because we received the car so late, we could return it the same time on our drop off date. That was the extent of the conversation. A little over a week later we arrive exactly at 4PM to find the lot closed. Apparently on Saturday they closed early. We were never advised of this. Had to take the car to our hotel that night in the MIDDLE of Dublin, spend over an hour in traffic, and to top it off pay for a night of hotel parking I returned the car the very first thing the next morning and was rewarded with an additional day charge thanks to the lovely gentlemen at Avis. They could care less about the fact that we were told we could drop off the same time we picked it up. Service is pathetic. For under 100 Euros and really zero loss of rental availability for that car Avis just permanently lost a customer.

My husband was on an extended business trip. His company rents frequently from Avis when he travels for work.
Being this is a corporate rental, there was no need for additional insurance, but they insisted on it. When he tried to remove it, they ignored him. He called them, went into the airport to talk to them, went to the rental lot to talk to them, and no resolution.
The unneeded insurance was more than the actual car rental.
Next up would be the GPS. This is something that is normally done at no charge because of the corporate contract with Avis, but they charged him almost $ 300 for the GPS Unit.
Lets just say that they are helpful until you need something, then they ignore you.
It amazes me that a company treats people like this, especially when there is a large corporation that can take its business elsewhere. I would suggest you do the same thing. There are many other fish in this sea!

We made an appointment to pick up a car at 11am on a Sunday, and upon arriving at 11am, stood in line for 50 minutes before being helped. I understand rough customers, and am assured that they didn’t have a reservation. But I feel like there should have been someone there for those who had made reservations in advance!
Regardless of the line, we were greeted and helped quickly, positively, and with good humor. Great location right outside of Dublin for pick-​up!

Had a very frustrating experience at this location. I declined the extra insurance, and they threatened to charge me with a 30 Euro fee for waiving the insurance. They basically forced me into purchasing nearly 40 Euros of insurance without disclosing this fee upon checkout at the website. The staff (especially the manager at this location) paid no attention to customer service or satisfaction, and they insisted that the extra fee was detailed on the website. Regardless, it wasn’t disclosed when I made the reservation. I’ll follow up with a formal complaint, but please be warned — the staff at this location is extra shady and will try to extort money from you.