Enterprise Rent-A-Car

I had a very annoying experience with Enterprise at Dublin Airport last Sunday (7^th Feb. 2016) It was 7a.m. (after a 10 hour flight) when I arrived and I was unable to collect a pre-​booked car as the agent told me that insurance was not included.
I understood from the section «What is included» (THIRD PARTY LIABILITY) that I was insured to drive the car, however, the agent told me that I had NO CHOICE but pay the eur325 to be insured. When I asked what would happen if I didn’t buy it he told me I could not take the car!
I was unable to pay the additional eur325.00 and therefore did not take the car. When I asked him if he would please reimburse my online payment he said they couldn’t do it there and advised me to contact the ‘broker’ online that I had booked with ie.
.
I had to get back on the shuttle bus and return to the airport. That evening when I had eventually arrived home and had reflected on my experience I phoned Enterprise/​Alamo in UK, who seemed appalled by what happened and apologised for the inconvenience caused to me, said it was ‘hard sell’ on the part of staff at Dublin and that they would immediately return the money to my card.
To crown it I managed to speak with Mr EOIN HAYES, Manager of Enterprise at Dublin airport the following morning and explain what had happened the previous morning. When I suggested to him that hard sell was one thing but to be told LIES by a member of his staff was another he agreed that the experience I had «did seem strange alright» and that he would DEFINITELY LOOK INTO THE MATTER AND GET BACK TO ME”. Needless to say I’m still waiting for his call !!! He informed me he has just moved back from Logan airport and didn’t really know what was happening quite yet but he would DEFINITELY phone me as soon as he had looked into the matter. HELLLOOOO, Are you there Eoin???
You disgust me!!!
Never again Enterprise/​Alamo.

Enterprise is comprised of liars and crooks. I am a longtime National Executive Elite member, and today was the last day I will be associated with this company. I cashed in 3 of my «free» days, rented a gps, and made the mistake of paying the fuel option. We received our car and got out on the road when I noticed the tank was empty. I paid 50 euros to fill it, which is less than the 77 euros Enterprise charged me for the fuel option. We returned the rental empty, so I would warn the next driver to beware, but when we returned the vehicle they «found» a dent slightly larger than their gauge. I was subsequently charged 350 euros as the deductible for the insurance. I can wait 90 days and then reach out to them to see if the cost of repair was less than my 350 euros and be reimbursed. Any euro, cent, or dollar Enterprise can steal from you, will be stolen. Do not rent from Enterprise.

I was very pleased overall with Enterprise at Dublin Airport. They had very friendly staff, quick service, and I was driving the car out of the lot in very short order. I was also able to waive the CDW using my World Mastercard, and didn’t require any letter. We were not pressured into buying excess insurance. If you are from the USA and want to rent from here, it is very simple. We got the smallest car possible to save on gas and to drive the narrow roads. We also got a gps (nominal fee) which was very handy, showing the speed limits as well as speed cameras. This was mostly accurate, but sometimes there was a contradiction with the road signs. Overall, the gps was very helpful.
Upon return of the car, it was a simple task of driving back to the lot. A staff person came out, did a quick check over and we signed a few things and got shuttled back to the airport. We had driven the car for 2 days and it had a lot of plant residue from driving on the narrow country roads, but this was not a problem. Overall we were extremely pleased.

Lovely staff. Ensured we knew how to get to the highway on our way out and gave a map for easy return. We upped to the diesel and were very impressed. Drove from Dublin to Wexford to Waterford to Limerick to the cliffs of Moher to Galway to Cong and back to Dublin all on ¾ tank of diesel. You don’t want a big car on those little roads! Very pleased.

Nice enough at the desk, but was given a hard sell on their optional insurance. If you have to refuse the optional insurance more than five times it’s excessive. It was excessive. They also double billed my credit card (still waiting on the refund). Next time I rent from the airport, I’ll use someone else.

The Enterprise team at the Dublin Airport completely turned around my opinion of the company. They were fast, efficient, friendly, and actually (GASP!) went out and CHECKED the car over for any damage before just giving us a form to sign.
The whole experience was good, the woman at the main desk was cheerful and pleasant, the staff at the pick up point was cheerful and friendly, and the drivers to/​from the two points were, you guessed it, cheerful and chatty. And not in a creepy, over-​done way.
Bottom line-​Fair play to ye, Enterprise Rent a Car Dublin Airport!