Mater Misericordiae Hospital

I was admitted to A&E here at around 12 in the night, and we waited for 30 minutes until the receptionist actually showed up from her break or whatever to register. I would think that they would have someone to cover for breaks, or at least have 2 receptionists. After being triaged by the nurse, I waited 6 hours before I was called in which is of course, not surprising as far as wait times go in Ireland. I usually go to Hermitage but private hospitals are not open at night so I had no choice but to come here and endure the long wait despite the A&E appearing relatively empty with only me and maybe 3 other patients. So I have no clue what they’re doing inside, but the average wait time according to the triage nurse is 9 – 11 hours, and that I am «lucky» to be seen in 6 hours… I guess to depends on what you come in with, as emergencies like road traffic accidents and food poisoning will of course be seen first, so your wait time is unpredictable if you come in with a not as urgent problem.
Once I was seen, the doctors who saw me were very nice. The consultations with various different doctors as they rotated their shifts? were interrupted here and there, but overall I felt I received good care for a busy public hospital. The triage nurse was quite rude and abrupt, just giving me pain killers and telling me to stick it out. The nurses inside after I was admitted however were very friendly and they kept an eye on me, monitoring everything regularly. I also got immediate a same-​day morning appointment for an MRI which was surprising.
Having experienced the horrors of the Irish healthcare system, I’ll be sure to try never get sick or injured, and if I do make sure it’s before 5pm as public hospitals here can have horrendous wait times.
Overall: Huge wait times, chaotic atmosphere and nice enough doctors and nurses. I can’t really complain too much as I think this more of a government problem than an individual hospital problem.

I went to the hospital to see the doctor, I wait nearly 5 and a half hours … Even I didn’t see the doctor … The nurse are very rude and ignorant I ask for pain killers she said she will bring but she never bring its horrible … U can die on the waiting room area they won’t care they just care about money … Will never ever go their again

Went in with blood inside ear had to wait 6 hour still not saw doctor in a&e worse experince ever cant even hear doctor never call me so left was so sick of waiting to go

Not sure how the healthcare in Ireland typically works, but this experience was completely unreal. 10+ hours just to get stitches for an eye brow cut.
And this is apparently on a pretty slow night for them. It was basically empty. Seems they treat 1 patient per hour.
Makes me quite thankful for the service I typically get in the USA.

Really could not write anything good about this hospital. From when I first arrived in the a&e it took 17 hours for me to see a doctor who was qualified and willing to assist me with an eye problem I was having. I may have had an exceedingly long wait but the waiting time for most I spoke to was 12 hours in the a&e. Do not attend the Mater a&e if at all possible and especially if you have an eye issues!

I broke my leg while I was on vacation in Dublin and was taken to this hole. I was left in the ER all day and ALL night before someone could find me a bed. Forget any medical attention. I was given pain meds and told it would be a day or two before a doctor could set my leg. I begged to be released so I could get back to the US for really medical attention.

I encourage no one to visit this place. Unfortunately, sometimes it’s not up to us. Sadly, I was brought in here second time (already). First time I ended up in old Mater emergency reception. Usual story — waiting for five hours to get admitted etc. This time I got brought to new Mater extension. As some say, casualty area (ER), was way much nicer, than the old one. Much bigger, more comfy, few vending machines to have some snack.
General feeling and service you get there is more than three stars, I think. Can’t rate higher, because people still are waiting for four to eight hours, if not more.
Staff is very friendly, everyone will help and assist you even while waiting.
Problem, I felt is, inside the ER. patients are being left waiting for doctors or nurses to check on you, not because they are having cuppa tea time, but because they don’t finish with you in one go, but rather check you partially, then move on onto another patient. So you wait and wait until you are checked again, but not completely to be able to go home or etc.
I can assure I waited there kipping for full half an hour, where my place could have been filled with next person in line waiting. I felt sorry to be there for no reason. Well, there was a reason — tell me few last words and print out work relieve document.
To summarise, this ER is better than the old one, but has to be more organises to make patients flow way faster.

I visited here for the first time yesterday when I was in such a state I thought I was actually going to die. I was well impressed with everything, this is a brilliant hospital but the thing that really stood out above everything was the staff. From the nice lady at admissions to the triage team, to the doctors who helped me and everyone else, they were just astounding. Now, I was in overnight. During this time I watched everything as it happened. After seeing what these people go through on a daily basis I think they all deserve some type of medal or award. I was appalled at the behaviour of about half the patients there. You had about ¹⁄₃^rd of the people coming in who were either drunk or on drugs, dropped off by the Fire Brigade or Garda, and they were just plain abusive. The security and nursing staff have the patience of Saints as I watched repeatedly as they continued to help these people who did nothing but spew hateful abuse at them. You had other people who came in with, compared to myself and some of the others there, somewhat minor issues, who spent the entire time complaining to anyone within earshot and of course every member of staff who walked by about how long they had to wait. I was embarrassed for some of these people. It’s a busy place, and the fact that many people would rather call into the A&E for a sore throat rather than find a GP bothers me. All I can say is the triage team really know what they are doing. They stabalise you, and sure, you may have to wait even if you are in a bad way, but you will be seen in the order of necessity and they will sort you out. Even in my state I had to wait but they saw to it while I was waiting I had a drip going and was not in the extreme pain I was when I arrived. I can’t say enough nice things about this place. You may have to wait, as is the case in A&Es everywhere, but they do take good care of you, even if you are a nasty bollix who can’t even recognise that. Keep up the good work!

Great facility and friendly staff. Great for my first visit to a hospital in Dublin :-))

I had to go to the Mater Hospital A&E only 2 weeks ago now before anybody thinks poor Séamus had go with the deadly men flu it was not me that had to go. I had begin my aunt A&E because her gp want her to get more blood test so me and my 2 aunts go to A&E and have say her gp was great he had all ready rang them and also give us letter so one of Dr’s look at her and said go to wating room so we had wait in wating room lol so as we where wating more and more came to be seen to. so they give us dinner for all in waiting room in A&E and think that’s great idea now we been there since 4pm and my aunt get bed at A&E at 9pm so nurse come’s first did look over and than 26 min’s later Dr came to take blood tests, at 10:58pm they did ecg on her. So by know we where geting tried of wating to see if they where going keep her or let her go, so it got to stage that my other aunt that was with me said have ask someone to get Dr to see what reustls where so nurse said she would tell Dr come and he down soon like so we had wait for another whille but he came at 1am we had been there nearly over 8 hours like it was really carzy this my 2^nd time down at the Mater Hospital A&E and by looks it only gone worse since i was there last again it was not for me that time it was diffend aunt. so end my review he told us she had take some things and she could go home her gp has get more blood tests and she has go back to Mater Hospital more tests have say staff there really good but i have say A&E there get act together or someone is going die waiting. also staff are main desk stion as they call in main A&E and to me they spend to much time there when could seen to people and ones that need to stay in A&E tell ye have stay ones like my aunt to go home like and think would make A&E work much faster and better and agree it is also govment should more money into the A&E’s we would not have this problem now.

Ireland’s hospital and A&Es in particular get really bad press but I’ve had experience of the one in the Mater and I was actually impressed. My friend fell on the stairs at home one day and really hurt her back and we were going to take her there in case she had done any serious damage.
I decided to phone in advance and the main reception in the hospital put me through to the A&E department, where a lovely girl asked me what the problem was before going off to get somebody medical to assist me. An extremely helpful doctor came to talk to me after a minute or so. She asked me all about my mate’s symptoms etc and told me there was nothing to worry about and no need to come in. She recommended painkillers (even told me what ones to get) and said to call again if I had any concerns. I didn’t have to. The injured party made a full recovery.
I had to accompany another friend there a few months ago and I found the service to be just as good. It wasn’t at all the blood bath I expected and we were in and out within hours. They even got us a taxi when we were leaving!

Wow. the Mater. Unreviewed! Since I was a student here I am biased. I loved this place as a student, the patients and nurses and doctors and staff are so friendly and world class. I miss it!