Corrib Travel

My friend and I booked a skiing trip through corrib travel. We had expressed we had never done this before, we were complete beginners, we were set up with our destination, hotel the whole ski package, which was not cheap but most importantly were informed that there wld be a ski life for beginners right next to hotel… with all this info and having pd in full, 4 of us went, 2 adults and 2 children. To cut a long story short, when we arrived and set out Monday morning to ski… No Lift what so ever as promised… therefore tons and tons of walking with heavy ski gear and 2 kids in toe. 15, 20 mins up the side of a mountain, where our ski instructor lost 4 of a group of 13 of us… this was a disaster of a trip from word go… we called corrib travel to inform them of the events and the no ski lift as promised… told us to sit tight and they wld handle it… we sat tight for a whole day and nothing back, called am next morning and was told to call into them when we returned home… now I would have thought, they wld have done there very best to try or be seen to try and help us enjoy our last few days there while they had the chance, but apparently not. On returning home, called in as advised per making an appointment, and conveniently the lady it was book through was off… went through the whole ordeal again… they said they wld look into it …2weeks later we were again asked to write our ordeal down and e mail in… than to be told we were mistaken, that we were never informed there wld be a beginners ski lift for us… which is a pure croc… as if there were not, we wld have chosen a different destination… as we were looking for a vacation not a hard-​core boot camp. We are almost 3 mts past our disaster vacation, with no help or positive feed back from corrib what so ever, only a complete run around… be awear guys and if booking through theses guys… get everything in writing as it could be hinted that you are a liar… disaster and will never use theses guys again …