Chill Insurance

Scammers. If you talk to them, just say «No, thank you» and hang up. It’ll save you a lot of money and hassle!

Scammers. I just finished sending them this e-​mail, but don’t expect it’ll do any good.
Dear Sir/​madam,
Recently I got a letter from Chill stating that I would be informed on the best new deals.
After that I received no other notifications… no advice. No nothing.
I then got a text warning me that if I didn’t renew quickly I’d miss out on the Early-​Renewal discount.
I rang in to find out what was going on.
A representative spoke to me. He then told me the best insurance for me to get would be to renew my Aviva Insurance.
I asked him about 4 times what the broker fee would be, as last year I was surprised to find 50 euro added to the number that I was told I’d have to pay.
This 50 euro was the broker fee for Chill Insurance. So this time I asked. at least 4 times. I called it broker fee, I called it admin fee I asked if there was ANY other cost.
He said «No Sir, I assure you it will be 124 euro for you to renew! No other cost! I don’t know what happened last year, but I assure you it will be ok this year!»
So imagine my astonishment (read my sarcasm) when I got 2 letters from Chill. One stating my renewal would be 124 euro and one stating there was a 40 euro administration charge + 5% Government Levy, along with a admonition to pay this upfront as soon as possible. Despite the fact that I explicitly asked to pay it in 2 payments, because again I was assured that would not incur any extra cost.
Please go ahead and listen to the recordings of this phone call, because to be frank I consider this to be ‘conning’ of clients. I would have probably agreed to the 164 euro, but it’s just the principle of being misled (you could even called it Lied) to again.
So what is it with Chill Insurance that it’s so hard for you people to be honest and open about what you are doing and charging?
No wonder Insurance companies and specifically brokers have such a bad rep.

All I want to do is add a driver to my policy: I have rang about 6 times and spent around two hours on hold. I was told my details were updated, they weren’t. I have been put on hold for no apparent reason, hung up on, and now can’t even get through to customer care. This is ridiculous!

Chill is the last thing I am right now
I paid my car insurance with them in full for the year over a month ago. They have still not sent me the disk… nor have they returned any of my calls or emails as to why not.
When I signed up with them I filled out a form with my info… they preceded in getting ever single detail wrong except my date of birth.
On average I’m 20 – 30 minutes on hold before I get through to a customer service rep who has no idea what’s going on. In fact as I type this I’m hit 19…
Worst. Broker. Ever.

I received a refund for the unused part of my premium but it seems like I am never going to get my Proof of No Claims Bonus Letter.

«We’ll take it from here!» proclaim their many ads on the telly. Even the name «Chill» invokes thoughts of relaxation and an easy insurance transaction, the complete opposite of my experience with them. We are in the process of buying our first home, anyone who has been through this knows what a stressful time is it, particularly these days. Everything has to be perfect, has to be done to deadlines and any mistake, no matter how minor, can cost dearly. The last hurdle we had to over come before drawing down our mortgage was getting our home insurance sorted, compared with the applying for the mortgage in the first place, it should have been a doddle.
My other half phoned Chill and went through our requirements and was delighted with the price he was quoted so we went ahead. However he realised a short time later he had given the wrong start date so phoned them to correct it, an easy enough thing to do. We received documents in the post a few days later with his name spelled wrong, my name nowhere to be found, the address wrong and the wrong date still on the documents. We needed to get a letter of indemnity off to our broker asap so he phoned them back to correct everything, and phoned and phoned every day for almost a week and yet Chill could not supply the required documents despite promising every time to email them. A week later we got a new set of documents but again name wrong, address wrong and no me on it.
We’ve canceled the policy after trying and failing multiple times to get Chill to respond to our requests. We paid more in the end but it was worth it because I had the required documents in a mere 16 hours after buying the policy. All we have to do now is get our money back…