Avis Autonoleggio

Renting a car is all about price and service, mostly counter services, given the fact that they all have the same cars.
Well, AVIS was known to me for being not the cheapest but good services. Not @ Bologna Airport counter.
I arrive at the desk, no queue, 3 clerks chatting among each other and no one is giving me attention. Finally I ask, and one asks me what I needed. Well, what would you need if you get to a rental car company? Clearly I need to pick up my rental.
Then of course she hands me over to the next clerk as apparently she was the station manager, too busy chatting.
The next assistant is not pleasant, bossy and looks at me almost disgusted when I refuse the extra 10 euro a day upgrade and she makes it very difficult to answer any of my questions.
Closed contract, she hands me keys and provide no explanation what’s so ever where to pick up my car. The Bologna Airport due to continues changes as they are going trough an upgrade have each time parking lots moved around.
Results is that it took me extra 15 minutes to find the car asking to 2 more airport assistants while she could have told me immediately.
Not looking forward to the car return process and for sure no more Avis Bologna Airport anymore.