Hertz Italiana

It was okay… no real «issues» for me. The car-​return part was somewhat confusing at first, as there was no one outside in the parking lot to «check it in». There were some other renters who were apparently just waiting outside for someone… but I just parked the car, took a photo of the space it was in, took a photo of the mileage & fuel, and a few photos of the outside of the car — - and then proceeded inside to bring the keys to an attendant. (I’ve rented a few times now in various Italian Hertz locations, and I don’t think I’ve ever seen a «check in attendant» like we have in the States.)
I had done my homework and looked on Hertz’s website to see the hours; being that I was returning my car a day early (and hoping for a credit) I wanted to speak w a real person, as my flight wasn’t the next morning at 7am, and the office would be closed.
The office in the airport itself, is pretty small — — like all the other car rental agencies here (and pretty much everything else in Italy.)
The lady was very friendly, and spoke English w no problems.
I did have one small concern as the car type that I had reserved in Verona was different than the car class that was given. She gave me a voucher for a 10% off coupon for a future use.
Whenever renting a car international, I always recommend to take a few photos (and buy the insurance) like I do. Just in case…

I thought Hertz was quality, but this outfit was not good.
First, they cheated me on fuel. They asked if I wanted to return the car with full or empty tank. If empty, they would just charge me an average price per liter. I said I would return the car full, as I always do. Upon return I found out that they had put «PFO (prepaid fuel option) accepted» in my agreement, which means that they charged me another 100 Euro for a full tank, regardless how much is in the tank when you return it. Lost 100 Eur on that one.
Then, I forgot an iPad in the car. My fault of course, but I would expected a reputable company to find it and offer to return it. I called them immediately, and the guy said he couldn’t take this info on the phone and gave me a very long, non-​company email address, which of course did not work. Tried to call again, but nobody picking up the phone. Have now sent a fax, but don’t really expect any results.
So, my recommendation; be very careful with the «prepaid fuel option» and try another company at this airport.