Locauto

A follow up to my previous message. I have today been charged 137.56euros for damages! There were none and fortunately videoed and photographed the whole car after reading reviews because of the bad service at pick-​up. Also rented through Enterprise but got an email for Locauto. I will be sending all evidence to Enterprise. I have rented in numerous locations over a 17year period and NEVER have i been met with a company like this. Shocking!

This is by far the worst car rental agency I have ever felt with, I don’t care how cheap the car is and how nice the customer service is the company will cheat you if they can! This is how the story goes, I chose not to get the rental insurance I never have and I’ve never had to use it. I got a flat tire I called the company to see what I should do about it and they told me to replace the tire. So I replaced the tire. When I return the vehicle the customer service representative that checked the vehicle in said that since the tire that I replaced was not The exact same tire as the other tire on that side of the car that I would have to pay to replace the tire again even though that when I talk to them over the phone they never mentioned that I had to replace the tire with the same one. It does make sense I admit so I agreed to pay. When I got the bill they charge me to replace two tires and multiple service fees that came out to be six times more than what it cost to replace the tire. The company refused to budge on the price of replacing the tire. FU locauto, never again will I or anyone in my family or relatives rent from you.
Also Enterprise Rent-​A-​Car, which is partners with this company did not help me out which is the company that I booked the car through.