AC Hotel Firenze by Marriott

I am actually staying in this hotel today. What a big disappointment. This is not the normal Marriott hotel. It’s décor is cold, unwelcoming, as were the staff at the time we checked in. We also noted the amount of noise we could hear from the hall outside of our room along with the noise from the street. My husband could also hear the people in next room taking showers. The location of this hotel isn’t in the best area. We found no restaurants near by and if you planned on walking to do site seeing, be ready for lots of walking.
This won’t be our choice in hotels for future trips
Update: The hotel markets the fact that they have restaurant service. On a Sunday evening we were tired from a day of site seeing and didn’t want to hoof it or cab it back into town to eat. So, we decided to give the restaurant a try. What a mistake!!! The «restaurant «was a make shift set up of tables in the lobby. One poor guy was trying to provide service to about 30 people– which included a demanding tour group from France (need we say more). We waited about 20 minutes and there was no acknowledgment that we were even there. It started out being entertaining to watch but then we felt sorry for this lone server. Don’t even consider staying at this hotel, the Westin is far better. This is by far the worst Marriott we have ever stayed in and as elite members of Marriott this experience has been so bad that we are questioning the Marriott brand.

My husband and I stayed at AC Marriott Firenze for two nights on our honeymoon and it was the worst accommodations of our trip. I was very disappointed that this hotel could claim 4 stars — I think we’d have had a better stay at a motel.
My biggest complaint is that the walls are paper thin — the noise from other guests kept us up until 5am the first night and 4am the second night (we’re talking Tuesday and Wednesday nights — imagine what Saturday night is like). I could hear people playing music (some as early as 8am), we could hear people showering (one man really enjoyed singing in the shower, we could hear that too), and worst of all: I even heard one person who was peeing while walking past their room!!! Knowing I could hear other guests every move felt like a huge invasion of their privacy as well as our own. We didn’t feel comfortable AT ALL!
Icing on the not-​4-​star-​hotel cake was a sign in the lobby ushering guests to see the city view from the hotel rooftop. Stair access to this rooftop is next to room 401 and there were literally signs directing traffic to room 401. This was incredibly unfair to patrons staying in nearby rooms (which included ours — don’t accept a room on the 4^th floor!!).
Hotel guests were drunk and roaming around our floor trying to find the rooftop access point until 5am our first night and until 4am our second night. The door that provides rooftop access has no silencer and SLAMS shut (this alone was enough to keep us awake). Additionally, the staircase that leads to the rooftop is made of marble so we could hear every single step every single guest took on their way up AND on their way down.
My husband and I were scheduled to stay here four nights but after the first night, went to the front desk to cancel what nights we could.
When I told the front desk that we were disappointed with the accommodations they didn’t ask why, they didn’t ask if anything could be done, and they made no attempt to apologize or turn our experience around.
This hotel is 15 minutes walking from city center. It is not a great location, it is not a good nights sleep, and it is not good service. I’d highly recommend staying elsewhere.
Marriott — if you read this, I’d like a refund.

Midway through our backpacking trip through Italy, we had had enough. We were ready for a comfortable bed, warm shower, and nice breakfast. We booked last minute before our train ride to Florence and when we arrived it was late. They were great and even sent up extra towels for us. The room was clean and we slept great. Bathroom was very modern and the shower pressure was fantastic. The next morning we decided to have breakfast before heading out. The server at the door informed us the breakfast was not included with our room and would cost € 13 each. Not a problem for the convenience. He acted very annoyed and wasn’t friendly or helpful for the entirety of our meal. Other than this, our stay was great!

So this was probably in the top 3 of the hotels we stayed in during our time in Italy. It is now a member of the Marriott group, which you could totally tell. The rooms were clean, updated, and spacious. The lobby, restaurant, and bar/​lounge area was great. The staff was friendly and super helpful. I wanted to watch a football game (soccer) and the bar tender changed the program right to it, right away. Their breakfast buffet was really good. None of this continental breakfast non sense, but a very full, complete, good breakfast buffet. It is about a 15 – 20 minute walk from the main downtown district of Florence. However, it is about 3 – 5 minute walk from the bus which will take you downtown. So that was great once you learned the bus routes. Take C3 or C2 to get to the heart of the city. Overall, great place to stay. Safe, clean, great services.
The one down side, whch is a huge downside when traveling, Is you are charged for wi-​fi in your rooms.: /​it is free and unlimited in the lobby, lounge, and restaurant. However for some reason in the room they charge you. That would be the biggest let down of this place.

Nice hotel, very clean, great breakfast buffett. Even had dinner in the lobby on our first night. It was great Italian food, I must admit. Service was slow for dinner but thats Italy. Learning to relax while having dinner is the way we should be.
about 20 minutes away from city center. Not too far but if you want to be in the heart of things, you need another hotel.
Staff left a note and a birthday present for me in the room. Very sweet and thoughtful!
Roofdeck was nice and im sure perfect in the on season months.

Loved staying at the Marriott Firenze, after a terrible experience in Rome at
(villa Pamphili).
it was fantastic to find The service so professional especially the staff at front desk, Máximo couldn’t do enough for us. Thank you for making our stay so comfortable, we will return.

Though this is supposedly a part of marriott now, the service is definitely not of marriott standards. A bit outside city center, so requires some walking to most attractions, but it’s not too bad. In a quiet location, and the rooms are pretty modern and nice. Good breakfast. Cool rooftop area as well with a view of Florence in the background.
Wifi is only free in the lobby and for 2 – 3 hours until they change the password and you need to ask the desk again. Otherwise, the prices are ridiculous. The staff is not very nice, save for maybe one man. I think some do not speak English well enough or don’t want to make the effort and choose to just ignore you instead.

Very convenient location. Rooms on the small side (but I have not yet adjusted to the Euro sizes yet). May be a bit on the pricy side too. Good firm beds, but I couldn’t get comfortable for some reason. Will likely stay there again due to the convenient location and since I’m a loyal Marriott customer.

Thoroughly enjoyed our first 4 night in Italy at the AC Hotel. Loved the desk staff as well as the restaurant/​breakfast crew we saw each day. Our room was comfortable and we had almost everything we needed ;) Why is it that Italian hotels do not include conditioner in the shower supplies???
While we did partake in happy hour every night – it’s definitely not a States happy hour. Instead of offering better prices on drinks, they have food set out for guests. We did enjoy the food, but wish they had given a break on the drink cost. If it hadn’t been our honeymoon and we hadn’t been so lazy, I probably would have bought some liquor or wine to bring back to the hotel and enjoy at a more reasonable price.
Workout room was ok – glad I made it in for one run on the treadmill, but there isn’t much to offer so definitely don’t go if you need a workout space. The rooftop terrace was a seller for us – we enjoyed our snacks and drinks almost every night overlooking Florence. Out of the four hotels we stayed at during our honeymoon, this is ranked number 2.

This hotel is located a little bit out of downtown. You will need to walk a few minutes to get towards downtown. The rooms are modern and nice. The breakfasts were good.