Hertz

The Rental Car center at the Florence airport is off-​site, chaotic and kind of grungy. The folks at the Hertz counter were overwhelmed the day we arrived. It took a little while to get our car but the staff, once it was our turn, was attentive. They were out of the wi-​fi devices, which we wished we had.
Don’t bother using google maps or even the car GPS especially in towns with traffic limited zones — neither understand where you can drive in Italy without getting a ticket. Instead we relied on longitude/​latitude coordinates and that worked really well.
ON RETURN:
use these
Decimal
Latitude: 43.800 196 | Longitude: 11.197 429
Car Rental Via Palagio degli Spini — Degrees
N43 48’0.706
E11 11’50.743

We reserved a car by using my wife’s points. She’s President’s Circle on Hertz. Hertz touts that their President’s Circle customers receive a higher level of service… yada yada yada. So much for that. First, they didn’t have the vehicle we reserved. They punched us into something that was the size of a small bus. Imagine — driving those little Italian roads in a tour bus. I had a headache after 5 days. Then when we give this thing back, they try to charge us an extra 1,000 euros. Uhm… we reserved this on points… we have the reservation… and the reward info. Finally they sort it out. Apology? No. Offer to credit us the fuel we had left in the tank against the Fuel Purchase Option? No. The chica who thinks she’s hot was too busy hanging outside smoking with her guy pals to offer any customer service whatsoever. I guess this is what happens when you have a guaranteed cliente — it’s Florence! No need to put your best foot forward.