Hilton Florence Metropole Hotel

Stay: Dec 2015 (2 nights)
–Comfortable business rooms have everything you need. Helpful staff.
–Shuttle to/​from train station: Get to the shuttle/​bus stop 15 minutes before the scheduled departure time as the shuttle does not run frequent enough to handle the passengers’ volume. $ 15 taxi fare to Hilton from train station.
–Breakfast: Comprehensive breakfast, slow refills. Super busy after 8 a.m.
–Executive Lounge: limited o’dourves selection, slow refills. Rationed liquor supply.
–Elevator: refrigerator size; occasional long wait; give yourself extra time.

This hotel is about a 15 minute cab ride to the city center. It’s pretty clean and the breakfast is decent but expensive. The staff is not so helpful. I stayed here for a business trip and the travel department at my company booked the reservation, when I needed to make a minor change to it, the hotel refused to do it stating that the original person who made the reservation needed to call them to change it. Needless to say, it was a huge hassle and they did this to another coworker as well. I’ve never encountered a hotel policy quite like this before.

I stayed here for business for a week. Overall the hotel was good. Shuttle into Florence was prompt and the staff were fantastic. The restaurant is a little overpriced for the quality, however the desserts were presented beautifully! My only drawback was my room. The «Queen» size bed was just two twin beds pushed together. Falling in the crack every night was annoying. The walls were very thin and the house keeping started very early on my floor. I was delighted to have one channel with modern shows in English!

This is a very nice and Clean Hotel. We stayed with my girlfriend for our wedding for 11 nights. Staff is super friendly, rooms are spacious and clean with a great view of the old city, we were on the 11^th floor. Hotel has many services. Best thing to do since you cant walk to city center is to rent a car o get a shuttle provided by the hotel because a taxi is 20 euro to go there and 20 to come back. I will definitely come back !

This is a really nice Hilton located on the outskirts of Florence. It is a good 15 minute car ride with traffic to get to the city center. The staff is very friendly, and the rooms are well appointed and come with all the amenities that you get in an American hotel.
The gym is really nice, and they also have a pool, and I believe a sauna. It definitely pays to be a Gold or Diamond member as you will get access to the private lounge which overlooks the city and offers complimentary drinks and food. There is also a great outside lounge area, perfect for having drinks and looking at Florence city lights.
#Yelp100

Great hotel. They have a free shuttle from the train station (the shuttle stops right across from Burger King) and it takes about 20 mins to get to the hotel. Staff was very friendly and professional.
I was upgraded to an executive room and given access to the executive lounge and free breakfast. The lounge is open until 10pm I believe and had a good selection of drinks and appetizers. The view from the lounge (and my room) was beautiful.
Breakfast was great and definitely what you expect from Hilton. Room was quite modern and clean.
There’s not much around (although I did see a shopping mall across the road) so if you want to explore the city/​get something to eat, you need to get back to the train station, which is in the heart of the city and a short walk from Duomo.
Only (potential) issue is the shuttle. The shuttle is quite small and doesn’t seat that many passengers (29 seats) –during peak hours (especially last bus back to the hotel at night), few people were left stranded as the bus was full and had to take a cab back to the hotel. (around 30 euros) Also the shuttle doesn’t run in the afternoon, so you have to plan your trip accordingly.
Here’s their shuttle schedule–
From Monday to Thursday
From Hotel to SMN Station
Morning:
8.00 — 9.00 — 10.30 — 11.30 — 12.30 /​Afternoon: 15.00 — 16.45 — 18.00 — 19.00 — 20.00
From SMN Station to Hotel
Morning:
8.30– 10.00 — 11.00 — 12.00 — 13.00 /​Afternoon: 16.00 — 17.30 — 18.30 –19.30 — 20.30 — 22.30
—-
Friday
From Hotel to SMN Station
Morning:
8.00 — 9.00 — 10.30 — 11.30 — 12.30 /​Afternoon: 15.00 — 16.45 — 18.00 — 19.00
From SMN Station to Hotel
Morning:
8.30– 10.00 — 11.00 — 12.00 — 13.00 /​Afternoon: 16.00 — 17.30 — 18.30 –19.30 — 20.30 — 22.15(GardenInn/Hilton Metropole)
—
Saturday and Sunday
From Hotel to SMN Station
Matting /​Morning:
9.15– 10.30 — 11.30 — 12.30 /​Afternoon:
15.00 — 16.45 — 18.00 — 19.00
From SMN Station to Hotel
Morning:
8.45– 10.00 — 11.00 — 12.00 — 13.00 /​Afternoon:
16.00 — 17.30 — 18.30 –19.30 — 20.30 — 22.15 (GardenInn/​Hilton Metropole)

Not a bad hotel. It has all the normal nice Hilton inclusions and nice views. However the spa is closed for the indefinite future and that should have been publicised on booking.
The shuttle is the real problem. It doesn’t run often enough and there was a lot of pressure for the last bus at night on a weekend, to get everyone on. Not a nice way to end the evening. There’s also a huge gap in services in the middle of the day. Next time I’d be inclined to choose a hotel a bit closer with fewer facilities.

Location: The hotel was far from the city center. We found the shuttle to be reliable. We didn’t take it at night and just decided to stay near the hotel for dinner. Unfortunately, there are no restaurants by the hotel, minus a little pizza place. The food at the Hotel restaurant was overpriced, and hit or miss.
Room: Our room was pretty and had a nice view of the City of Florence. The issue with the room is that they tried to make it so modern that it was not that functional (example: you have to insert a key and keep it in there to turn on the lights). The bed was VERY uncomfortable. Hard as a rock. On top of that they have temperature controls on the room. We could only change the temperature by 4 degrees and then it would rise again.
Executive Lounge: The man that hosted the lounge our first day was so nice. The food and spread needed much improvement, but he made it a great place to be. The woman that hosted the lounge the next day was so incredibly rude. She was short and made us feel uncomfortable.

We stayed here for two nights at the end of our trip to Italy. It’s about 3 km from the Florence airport. The desk staff was very helpful and spoke English. The room was very nice & modern. They had a great gym and warm pool… but you had to pay to use the pool at a rate of 18 euro’s a day for two people. The restaurant & bar were not great though. When we went to get a drink at the bar we waited & waited & waited and no one ever came over to help us, so we finally walked up and after a good 5 minutes the bartender finally took our order (there was NO ONE ELSE in front of us, and only two other people in the bar at the time!). The restaurant food was pretty good and they had vegetarian selections included some vegan ones. Both nights I wanted to try Tiramasu & both nights I was told they were sold out. The worst was we ordered a bottle of wine and the waiter proceeded to argue with us that we should try another type of wine because what we ordered was more a sweet wine more appropriate for desert. We are not big on wine and happen to like Moscato, so we told him thanks but no thanks, we want the Moscato. So towards the end of the meal, I was on my 2^nd glass of wine and a gnat or fruit fly was flying around and got in my wine. My husband called the waiter over and he said he would get me another glass… he did and then went for our bottle of wine which was empty, so he was not going to open another bottle… my husband said to him essentially hey there was a bug in my wife’s glass of wine and you need to replace it with a fresh glass, to which the waiter said… oh, well we don’t sell wine by the glass, to which my husband told him that he needed to comp a glass of wine, so he said he would send a glass of wine up to our room. He did, but it was not the Moscato, it was some nasty tasting wine that we poured down the drain. We found that rude and did I forget to mention Mr. Snooty waiter who thinks he knows all about wine also had body oder? They next evening we ordered from the restaurant, but had it delivered to our room instead so we didn’t have to deal with Mr. Snooty or have our stomach turned by his body oder. The desk staff called a taxi for us the day we left, but I noticed that it cost us about 6 euro more for the one they called for a trip to the airport, than it had cost from the airport to the hotel. Total cost was just under 20 euro from Hilton to Firenze Aeroporto.
The room at the Hilton while nice & modern, the king bed was not a king bed, but two twin bed together which my husband & I did not like as one of us ends up on the crack in the morning with a back ache. The other thing was that you could hear everything through the walls so it was loud and not restful… it didn’t help we were beside the elevators, so maybe ask for a room away from the elevators might be helpful if you like your quiet like we do. It was clean which is one of the most important things though!

Clean and modern with gym, spa, and a nice restaurant. This hotel is the tallest in Florence. They offer free shuttles to downtown Florence morning, day, and night. Their tv screen said Welcome Miss Grace. I also got a letter and two bottles of sparkling and still water everyday. I appreciate higher touches and this hotel definitely had them.
We dined in their restaurant for a late night snack which involved an antipasto platter, salad, and pasta. All of which were delicious and great quality. They provided exceptional service and were very patient with all of our indecisiveness.
They had big windows which allows lots of natural lighting and a view of Florence. Their blinds are automatic which are convenient for getting some uninterrupted sleep.
I liked our bathroom with a spacious shower and a big showerhead. I also liked their tiling and thought that the door sliding open on the bedroom side allowing you to see into the shower was pretty cool. Their toilet seat was a little creaky, but not a big deal.
I recommend this hotel especially for people who like comfort in a modern setting.

Clean hotel, and surprisingly good breakfast if you are a gold member. A full spread of cheeses, meats, cereals, pastries, and fresh squeezed juices. Excellent cappuccinos and almost worth the $ 20 that the breakfast costs. A great alternative because there are not many other places around the hotel and you have to take the shuttle into downtown Florence if you want to get any other type of food.