Msn Suites Palazzo dei Ciompi

I’m currently staying here through Northeastern University on a four-​week study abroad summer program. This is the first time the school has used Msn Suites, and it seems that it may be the last. Though the situation could be much worse, there have been too many problems that seem to be only be resolved through a convoluted process.
We booked four rooms — two rooms for nine people and two rooms for six. The rooms for nine people are comfortable and spacious, however, the groups of six are shoved into apartments admittedly made for three. In a bedroom designated for one person, there are three beds shoved side-​by-​side, and the door won’t open, causing everyone to have to crawl over the first bed to get to their own bed or the small wardrobe provided.
They are advertised as air conditioned, but each unit only features one small, not-​nearly-​powerful-​enough unit in the main area, and then in each of the bedrooms. It takes only a small amount of activity and body heat to counteract the small amount of cool air being pumped into the rooms.
In my bedroom, the AC is physically turned on and can be heard running, but no air is being blown out of it. We open our windows and our door to attempt to get a cross breeze, otherwise the room is just stagnant, warm air. I have 100 mosquito bites to show for this. This wouldn’t be so bad if I could come in the living room and cool down in the middle of the night, but the management told us that since maintenance is not around from 3:00 am to 7:00 am to reset the constantly failing AC, it is stagnant and warm in there as well. There seems to be no escape.
The wifi fails at least once a day, and there are only two washing machines and one dryer (that take about an hour and a half each) in a building that houses up to 50 people. So in addition to paying for a room meant for three, my roommates have resorted to doing laundry for 8 euros a load down the street because the washer is never open.
The woman at the front desk is nice and will seem to work with you to solve your problems, but then nothing ever comes of it. Probably fine to stay for a few nights, but if you’re looking for longterm housing, I wouldn’t choose to stay here.