Porta Faenza

We enjoyed our stay at Porta Faenza. The location is super-​convenient, near Santa Maria Novella train station (but well within walking distance of most everything else), staff are warm, rooms are spacious (for American standards, and compared to the other hotels we stayed at in Europe) and the included breakfast very good.
Both my wife and I agree that Florence was one of our favorite cities, and I think much of it had to do with the hotel. They also have free wifi and a computer downstairs for anyone to use (they ask you to observe a 30 minute use limit, but I don’t think we ever saw one person on it the entire time).
My only rants/​complaints:
1) There was a family with a couple kids down the hall, and they were LOUD and very inconsiderate. I think at around 7am or 7:30am one morning, we heard the kids screaming and slamming the doors and their parents yelling at them. I opened our door twice to *shush* them but they either didn’t hear or didn’t care. Very annoying and super inconsiderate. Mornings weren’t the only times either — they would act up in the evenings too. Fortunately they were only there for less than half the time we were, otherwise I was so close to calling the front desk and asking them to do something about it.
2) One of the staff members, though nice, was not too helpful. I called the front desk to ask about making dinner reservations and he picked up and simply responded that he didn’t think it was necessary and said just to go between 7 and 10. What kind of response is that?! Most of the time, for your customers, you’d just offer to call the restaurant anyway… Courtesy 101. We were a bit irked at the passiveness (or laziness?).
Otherwise, I wouldn’t let those two things stop me from going back again. Our stay was a very pleasant one regardless.
NOTE: Janice C’s review mentioned that she had to leave her room keys behind every time she went out. Perhaps they’ve changed their house rules? We were not told this and carried our room keys with us everywhere we went.

What a quaint little hotel!
The hotel is decorated old world Tuscan style with lots of reds, golds and wrought iron.
We stayed in a economy room on the second floor (3^rd floor rooms are much larger per trip advisor reviews) our room itself is a tight spot, there’s only enough space for a full size bed and not enough square footage overall. I think they did this so you can have more breathing space in the bathroom, the heated towel rack is a nice touch, but the toiletries didn’t smell good. We also had access to a cute balcony from our bedroom.
Breakfast was a plentiful spread of fresh fruit, cereal, hard boiled eggs and pastries. The coffee is really good too.
Being a family run hotel, the staff here are nice. You have to leave your key with them every time you go out, which is a hassle sometimes. Convenient location to Santa Maria Novella station (250 meters, less than 10 minute walk), 10 minutes to Piazza Duomo and main shopping area. We’d definitely stay here again.