Not really friendly service but the car was sufficient and drove well. The return of the car was not easy as there weren’t many signs and the people at the return place were not helpful. Don’t expect any smiles or haggling for upgrades(that was nice). We did rent the GPS which I highly recommend if this is your first trip to Italy. The will try to get you to purchase insurance by using scare tactics. If you are a crazy driver or scars of crazy drivers go for the insurance. I’ve heard horror stories but was fine myself. Also, if you like more room for luggage or can’t drive a stick shift you’ll have to shell out a lot more cash.