Antica Locanda dei Mercanti

did not honor reservation
First it is a quaint hotel in a good location. although, getting your luggage up to the 3^rd floor lobby is not any easy task. an ancient 2 person-​no luggage sized elevator can be a trying experience with no bell hop. However, they did not honor my reservation for a smoking room. so if you truly have a preference watch out. they then tried to put me in an inferior worn looking non-​smoking room and told me to put my head out the window to smoke. imagine paying good money for what you thought was a smoking room and being told to put your head out the window. i asked for another room. they then wanted me to pay extra for their Terrace room (which is sparse but very nice) so i could sit on the terrace to smoke. i finally agreed only to have them force me out of that room 10 minutes later. after a wait they deposited me in an unfinished small room with dry wall dust on the floor, a dark blocked-​in court yard view with contractors working outside my door in a building 2 doors or more down… making me drag my luggage everywhere. It was not a pleasant comfortable room so i checked out early to be told that i had to pay cash for the room that i booked with a credit card. after much discussion, the Locanda agreed to take my card for payment, but get this, tried to charge me a credit card use fee! what is this a gas station? So if you want your reservation and room request honored this is not the hotel for you. i found a much nicer hotel for less money in a better location.