Hertz

Overall a good experience was had. We needed a car for our drive to Lake Como and we chose this location as it was a block away from our apartment.
The person at the counter who helped us was very helpful and was pleasant to work with. But I believe it helps to be prepared with everything you need available and ready — your rental confirmation, your passport and your international drivers license (obtained through AAA) if you do not hold an Italian driver’s license.
The garage is a block or two away and picking up and dropping off is a breeze. Make sure you check your car for any damages before driving off so you can alert the workers at the garage. We dropped off our car afterhours but just park it back in the same spot you picked it up from, drop your keys in an envelope to the key drop off box and you are good to go.
We had a white Fiat 500 and it ran great. Despite my husband not having driven a stick shift (we couldn’t locate an available automatic in all of Milan) in years he got the hang of it immediately and enjoyed driving it all the way to Como.
Our experience driving in Milan was, let’s just say interesting. The roads are a lot more complicated so if you make one wrong turn, be prepared to make one giant, frustrating expletive-​filled circle that may set you back about 15 minutes of your journey’s progress. We only had our iPhone’s Google maps app and being the direction giver while my husband drove proved to be more difficult than we had anticipated. And we’ve navigated with ease in numerous other cities.
Watch out for those drivers who «floor it» on turn abouts, truck drivers who drive like they are driving Fiat sized cars and dual lane straddlers who seem to have a hard time deciding which lane they want to be in and drive on the lane divider lines for an awful long time. Of course not everyone drives like that but we’ve witnessed a lot of the above with the drivers we’ve come across and being that impatient American driver, we’ve used the horn a few more times than we’d like to admit. It appears the local drivers tend to abide by their rules for the road including creating their own make-​shift parking spaces on the sidewalk.
Somehow we managed to get back safe and sound and returned the car unscathed. This meant no surprise charges when we checked our credit card transactions several days afterward.
Added:
A few weeks later, we were surprised a paper receipt arrived in the mail for us all the way from Milan to confirm the transaction. This was a nice touch.