Locauto

I have rented cars lots of times over the years — very often from Bergamo or Milan. I have never had an accident or delivered the rented car with more damages/​scratches than were already there when collecting it. I have never experienced trouble with any rental company either, till now, with LOCAUTO.
When collecting the car at LOCAUTO, on March 30, I was first told to get snow chains as they are now by law mandatory till April 15. So I rented snow chains, which cost about 45 euro for one week! That’s more than it costs to buy snow chains! My point is: If snow chains are mandatory, like the safety belts of the car, then they should be part of the rental fee itself.
But LOCAUTO’s creative ways of getting money coming in did not stop here …
When we collected the car on March 30 (we were two, a friend of mine and myself), there were some scratches on the car that were noted, and also one hub cap that was not looking nice. Regarding the latter, we were told this was nothing to worry about. However, when we delivered the car on April 6, the lady dealing with us, made a point of the hub cap. I explained the above. It was also illogical it should have been us, because then there should have been other damages … which there weren’t.
As far as I could understand this explanation was accepted by LOCAUTO’s employee.
Shortly after I received the additional invoice for the snow chains, and I thought everything was settled. However, the day after I got an email from LOCAUTO saying they had charged my credit card 139 euro for the hub cap!
So, basically LOCAUTO picked me to pay for a hub cap that had been worn out with time, and needed (at some point) to be changed. Apart the fact that this is no less than theft, is the fact that this particuar hub cap usually costs 10 – 15 euro, not 139 euro …
LOCAUTO makes you sign on an IPad when you fetch the car and when you deliver it back. As we all know, the screen of an iPad is not big, and what I saw when I signed upon delivery, was a fully tanked, OK car, thinking everything was fine. However, LOCAUTO mailed me, through very little helpful Autoeurope (the agent who did absolutely NOTHING to help me), a copy of the whole document. Here the hub cap was mentioned, despite the fact that the employee receiving the car made the appearance this was no longer an issue and certainly did not show me she had put it in for me to sign. In other words: I signed something I didn’t know I was signing. I would of course NOT have signed had I known.
So I gave up trying to get mye money back. Nevertheless, I DO consider it worth while warning you about this rental company. LOCAUTO definitely DOES NOT come across as a company you can trust. Choose some other rental, even if it costs a bit more!

Ok so i flew to Milan after booking a rental car through
. Firstly the price seemed great but almost to good to be true 80dollars for a week all inclusive. WARNING do not believe this «in my lost in space voice» here is what I got hit with upon arrival 2000 dollars must be applied as a hold pon your CC not a problem if you call your CC company and tell them you are traveling out of the USA right … Wrong because they purposely will strike your cc 3 times to block it forcing you to either use cash oh in their currency
So you run to several atm or if you arrive after the currency exchange counter is closed you loose out on the rental for not picking it up and it counts as a no show
Next the charge you for snow tires and chains and extended extra insurance plan since you pay in cash now that your CC are blocked. Cost now is 380 dollars additional a week. Ok now the next thing they tell you all cars are standard cool i drive standard my family are farmers so no issue there.
Ok fast forward, time to return the car I check in early no worries. But when i ask for a receipt they refuse to give me one and tell me it must be sent via emails. now I’m worried cause i wont be able to prove that i dished out an additional $ 380 for a rental car from a reliable vendor Priceline. BE very careful if it pops up as locauto try to cancel it immediately. For mor information email me at