I always wanted a Marc by Marc Jacobs Too Hot to Handle bag — it’s simple, classic, and trendy without being super bold. I’m the type of person who buys something and wears the crap out of it. So, I wanted something more high quality and was happy to pay the price for something I’d wear for a couple years. I was coming to Milan on a trip so I figured where else to buy an authentic & quality bag but in Italy? Went into the store and found the beauty. The woman who helped me was extremely polite, I didn’t feel uncomfortable or nervous at all(a bit different when I go to high-end stores in NYC). She gave me multiple bags to try on and was very quick to tell me to walk around the store with the bag to see if I liked it, look in the mirror, play with the strap length, etc. I immediately realized I left my card at the hotel so I asked her if she could hold it for me until I came back. She got my name and 20 minutes later I was back in the store, 10 minutes later I walked out the store with my new bag. It’s been almost 4 months and the bag is in great condition. I wear it all the time, the leather is perfect, still smells fresh, and the hardware is wonderful! Happy customer :) PS. I’m able to fit my Nook, pens, gum, phone, small notebook, hand sanitizer, water bottle, and a few other little odds and ends without it getting to heavy/out of shape!