I stand at the bar for a quick breakfast of cappuccino and cornetto. I look around and marvel at how packed this place was for a Monday morning. In fact, I felt lucky to be able to find a spot at the bar. People come and go, they sip their espressos in swift gulps, chow down their pastries. «Hmm, I should hurry up,» I thought. In mid-bite, the barista refills my cappuccino. I smile a «grazie.» What a nice guy. He is in constant movement, making beverages and plating pastries for the morning rush. Yet, the cordiality and attentiveness were not sacrificed.