Palma Residences

This is one of a collection of «residences» located in this area of Rome under the same ownership. It consists of one side of a floor of an old Roman apartment house that has been sub-​divided into hotel rooms. The room was large and well-​appointed with a very good modern bathroom and was extremely clean. The building boasts a charming courtyard and garden though there isn’t much of a view of anything. WiFi was free but very slow even though the wireless server was plugged in right outside the door of the room.
The main problem here was the service needs to be more polished and to provide more info. When we reserved, they gave us the address for one of the other residences in their collection. We were then told to go to this address, which involved shlepping a lot of luggage for about six blocks. Then we were told the hotel tax had to be paid in cash, despite the fact that another hotel put it on the credit card. They include continental breakfast but it is in a little caffe that is evidently owned by them or a business partner and is several blocks away.
Had we been directed to the correct address and informed ahead of time that they requested the hotel tax payment in cash, we would have been much better disposed towards them.