St. Regis

The St. Regis, known locally as «the Grand» is a very large, grand and centrally located hotel in Rome now part of the SPG network of properties. This is an older property and very large scale — not my typical kind of place. But it was well done.
We were upgraded to a junior suite, and it was spacious and included 24 hour ‘butler’ service, a NICE touch! Our butler — after check in — came to our suite, introduced the services and made sure we were comfortable and had everything we needed. The perks were good — free pressing service for 2 articles per day. Complimentary WiFi, newspaper, waters (very important in the summer in Rome!) so felt well taken care of being at the St. Regis. With American Express we also had a few extr perks including a $ 100 credit which we used for a free lunch that was very good!
Make no mistake — this is a very formal type hotel. Very over the top décor, and high ceilings make it feel even more spacious. The breakfast buffet was excellent, and the staff took great care of us. The fitness center, while small, was well maintained and equipped. Our room was large and the bathroom well appointed (but the shower was small for such a large bathroom space). And there was a large marble bath tub with a phone (which looked impressive but really???)
But honestly, all that ornate, fussy décor remains me of my grandmother’s house. So while it was very well done, the staff professional and the guest accomodations good, it just wasn’t me.

What a grand hotel with the finest rooms and service. The location is fabulous and the facility is spotless. We highly recommend the cocktail lounge as well.

What a beautiful place. We came here for high tea for my wife. The lobby is absolutely drop dead gorgeous. I’ve stayed at some high end properties but this one definitely takes the cake. Service was what you’d expect from a place like this. Everything screamed old world charm. Wife really enjoyed high tea, and they gave her a good amount of cookies, scones, and finger sandwiches with her food. It actually was a very good value. I’m not much of a tea drinker so I just ordered a virgin pineapple daiquiri. While it was good — I don’t think it was 15 euros good. Service was friendly if not a bit slow. Would love to stay here next time we’re in Rome. Must check this place.

Beautiful hotel. Great location, very courteous staff. We had a great experience here. Stayed 3 nights over a weekend. On Friday evening they provided free champagne while a gentleman played piano in the lobby.
Highly recommend. Very helpful concierge also

I have been traveling throughout Europe and this is my last stop in Rome at the St. Regis Grand. I saved the most luxurious hotel for the last of my trip. So, I love the size & look of the room (Superior) and the location is fabulous. But there are a few annoyances.
*No coffee maker in the room
*Ice: you must call for the butler to get ice.
*TV: very bad selection of English speaking entertainment channels.
*Hair dryer: awful; short short cord and you must keep you finger on the on switch to keep it running (then it overheats and you must wait 5 min to resume). You cannot sit on the bathroom stool and use the hair dryer because you cannot see the mirror sitting down! You cannot sit elsewhere in the room because the cord is too short.
Sooo…download things to watch on your computer or bring CD’s to watch (they have a DVD player but no library) or be prepared to pay incredibly hefty prices for on demand movies
And be prepared not to have coffee in your room and go searching locally for a coffee shop or pay $ 10 for coffee at the hotel bar.

In the world of elegance, service, and top notch classical Italian exquisite furnishing, this place is it. A true luxury collection.
Everyone is so happy to serve you.
From the moment the taxi pulls in, doormen greet you. Then it is a series of doors being opened… and you;re welcome and walked through… And you are transformed into a beautiful world of elegance and etiquette without the stuffiness.
The rooms are BEAUTIFUL! Housekeeping is immaculate, proper, posh, and done so quietly, you don’t see or hear people or carts… somehow they manage to stay out of your way.
Room service is so elegant. You get your drinks on a silver tray, lined with linen and cloth cocktail napkins. Always with a touch of something more.
The breakfasts served feels what is close to royalty, yet not so much like Vegas where the too muchness takes away the value… the buffet here is just enough to make you feel pampered, elegant, without the guilt feel of waste.
The entire hotel, the hallways, the stairs, the lobby, lobby bathrooms, rooms and the bathrooms in the rooms, and the service — all made me constantly feel like I was in a beautiful manorlike little palace. My mind kept on wandering off to the old times and how well-​to-​do lived and traveled, kind of Downton Abbey style– I am happy to know that the days of elegance have not faded into history, but still exist, and you don’t have to be a royalty or have a title to enjoy! Belissimo!

Ah, the St. Regis in Rome! It has long been my dream to stay at this property and this summer, I finally made it happen. And not just to stay there, but get used a Starwood Platinum benefit of Suite Night Awards and have the luxury of staying at this gorgeous property. Now, it sounds like I am bragging, but after staying at this property, it’s hard to describe it in any other way.
The finishes and décor of the hotel are immaculate (it is a St Regis after all). You are basically eating breakfast in a palace. The staircase is a piece of art in itself, so make sure to stand on the first floor and look up at it. You will not only see meticulously adorned stairs, but also a painting on the ceiling. Fresh flowers in the lobby beautiful. However, checkin process took a little longer than expected and they did not have a checkin line for Platinum guests like other St Regis properties. Not the end of the world, but they should have more people staffed to help guests.
The St Regis Butler service truly completed the experience. Giovanni was our butler the first day and was just amazing. The last couple days we had a different butler and there was an odd incident of them not answering the phone after calling numerous times. When the phone was answered, afternoon tea, macaroons, desserts, everything was designed to spoil. Now, amidst all these gorgeous things, one might ask, what is there to complain about?
I only have one major complaint and it’s their courtyard area that completely ruins the view and the suite experience (as other reviewers have mentioned). Now, that did not have to be the case. They could have easily spent the extra money and made this into a gorgeous green building by planting a garden there, both creating a nicer atmosphere for people with courtyard view rooms and making it an environmentally friendly building. What they chose to do instead is just leave a ton of green outdoor carpeting and call it a day hoping that nobody would ever care. To me, that was a very unpleasant yet major shortcut. That being said, this property is a piece of art and I’d strongly encourage anyone to stay there (just get a suite with a city view).
Ps. Have their hotel Bentley chauffeurur pick you up from the airport, I think the cost is around 200 euros.

5-​Stars is not enough, from arrival to departure the experience was like no other. Absolutely love this place. The concierge arranged private tours and no lines. The room was exquisite.

My wife and i stayed here on the last night of our honeymoon. Overall good stay. But upon checkout they let me know i had $ 100 in charges For «breakfast» where we had some Yogurt and fruit. Total came to € 88 for two. Ridiculous. I do not recommend this place for the money. Mainly because they sneak costs on you

The St. Regis Rome is beautiful. It was the first St. Regis I’m Europe. We stayed in the scorching July heat of 2015 but truly enjoyed our time there. The hotel has an entry fascade that takes you out of the street into the hotels environment seamlessly. You enter through beautifully revolving doors to an open airy lobby with an absolutely stunning set of chandeliers and fresh flowers. The scent of the flowers is always present making the lobby a place to decompress after a long day or have a drink at the lovely Grand Bar. The service is all top marks and speak very well and the concierge was extremely helpful at booking restaurant reservations and tour guides without a lot of advanced notice. The rooms are palatial and quite ornate with painted ceilings and significant art and plush classic furniture. There is a solid gym and amazing Kami Spa in the hotel as well on the top floor next to the classic lift elevator that apparently you can still ride. The hotel is conveniently located next to a grocery as well as 10 – 15 minute walk to Trevi. There is also shopping close by on Nacionalle and you are literally 5 minutes from Roma Termini stations. My only minor complaints were the food at the bar was average, they didn’t refill the body lotion adequately and the television options for English were scant… although Arabic channels were plentiful. Highly recommend staying here while in Rome — a good first time hotel.

This is an elegant, world-​class hotel with superlative service. It is a grand place to stay. We had a junior suite which was lovely, and when we checked-​in it was nicely stocked with complimentary champagne, fruit, and chocolate. The butler then came to introduce himself, and present a menu of complimentary services. There is also a wonderful Asian spa on the 5^th floor. One of the best hotels in Europe — and the world.

This hotel was amazing. The best hotel we stayed in our whole month of traveling to Europe. Our room was beautiful and our butler Giovanni was the best. So nice and accommodating. We got a roll out bed also which cost us extra, but my Aunt said it was very comfortable. Every morning we ordered our cappuccinos and in the afternoon we had tea time with english breakfast tea and cookies. I never wanted to leave the room it was so nice.
I would give the place five stars if it wasn’t for our experience in the hotel bar. We went down there on our first night for a convenient dinner. The food was way over priced, my Dad said his dirty martini tasted buttery which is odd, and the food was just mediocre at best. It probably would have been better if we ate at their restaurant instead of having bar food. It was kinda sad, I mean this is the St. Regis in Rome I expected their bar food to be good.
I’m very thankful and happy I got to spent even just a couple nights here. It gave me a nice rest from our hectic traveling. I would totally come and stay here again if I could, I just wouldn’t eat at the bar again.

Avoid Courtyard rooms.
After specifically requesting a city view months in advance and not to be put on a low floor, we ended up on the first floor with a courtyard view for our first wedding anniversary in Rome. We hesitated to accept the room before being checked in but were told the hotel was fully booked.
Turns out that the courtyard is currently (May 2015) under some type of construction that no one told us about. There’s also no notice anywhere on the property that there is currently construction in the courtyard. The construction consists of half a dozen loud men moving metal structures around that make quite a bit of noise when dropped. So good luck trying to take a nap to help recover from jet lag.
When you’re not napping and would like the blinds open to enjoy some day light you’re greeted with not only loud men inches away from your window but trash bags all over the place and ironically empty bottles all over, not in the trash bags.
Not a pleasant experience for what’s supposed to be a highly rated hotel costing most people $ 500+ per night.
Otherwise the staff and hotel were pretty nice.

Love this hotel, simply beautiful elegant and amazing. They have a wonderful restaurant with a great wine selection.
The rooms are stunning and service is top notch. Our room looked at the Ponte Vecchio and they had these incredible candies… Oh I miss the candy.
But the really fun part is from 7 – 8 nightly the have a champagne hour opened by Andrea with a saber sword!!! But one lucky night, he let me open the champagne, with the sword. Love this place!!!
Plus they have a sister hotel across that has the best view!!!

Great hotel and great rooms. Staff was excellent and the service was undoubtedly the best I would have received anywhere in Rome. Location was amazing, central to everything worth seeing in Rome, most of it walking-​distance away.
My only problem, and the reason they dropped a star, was that this place takes major advantage of its typical clients: the upper-​middle– and upper-​class, and government and business travelers. The kind of people who don’t mind spending € 30 to have a single shirt pressed because they either have that much spare cash for a single shirt, or they are letting some corporation or taxpayer fund pay the bill.
And that’s fine, but I would rather buy pizza in Italy than pressed shirts. The reason the star gets dropped is that they have no irons in the room specifically so you have no option except to bring your own (which, amazingly, I’m lucky enough to have a wife that did just this) or pay them to press it for you. Or wear a wrinkled shirt.
Don’t even get me started on what it costs to press a suit.

This was a great location the room was comfortable and service was good yet not quite the caliber of a Four Seasons. An additional silly charge for Internet access. But it was nice to arrive to a bottle of Proscecco and fruit.

Excellent hotel, as expected. The service was excellent. We had great service and drinks at the bar, along with superb service.
My only complaint was the poor breakfast and brunch at the hotel. The staff in the restaurant was extremely rude to us, which was very strange considering. They wouldn’t serve us without me asking the manager why I was being ignored. It was very strange. Hence I’m removing 2 stars.

What a great hotel.
Some times you just luck out and get location, quality and relatively decent value all wrapped in one — and this is it. A fantastic place to stay in Rome.
Close to all of the shopping and attractions that you can walk virtually anywhere within minutes, I also liked that it was old, classic luxury. From the doormen to the guy making your Aperol Spritz and the lady who turns down at night, they all somehow offered a service level not often found in terms of attention to detail. The rooms arent modern but that isn’t their décor. You have glass marble showers, soaking tub, dual vanities and a nice, large, airy room that is silent. Add the fantastic bed and sheets… you sleep like a lamb after a long winters walk.
I loved my stay at the Rome St Regis and will be back, though not soon or often enough.

Incredible!
Opulent, old-​world style with magnificent décor and attention to detail. We checked in and were immediately escorted to our suite. Our luggage was brought within minutes and our butler showed up shortly thereafter and offered to unpack our luggage, draw a bath, bring refreshments, etc. There was a bottle of champagne on ice and a fruit platter waiting for us in the room.
The staff was professional, friendly, knowledgable and attentive. Everyone spoke English and were polite and informative. Whenever we made a call for service to our room, they arrived promptly. We were so busy sight-​seeing that we really didn’t have an opportunity to take advantage of all the amenities offered.
Upon departure we were given a hard-​cover book out-​lining the history of the hotel and a luxury car was available to take us to the airport.
I have to say that this was a real 5 star experience and although we’ve stayed at other 5 star hotels, they’ve paled in comparison.

We were cheerfully greeted at the door and the front desk, until I handed over my StarHOT form (employee rate, thanks sis!). The mood changed instantly, and I felt like we weren’t treated as warmly for the rest of our stay. Perhaps we didn’t fit in with the usual clientele, but I wouldn’t know because I didn’t see any other guests. Ever.
That said, the St. Regis is elegant, historic and luxurious. No doubt about it. Every inch of the place is beautiful, and I found myself stopping every few minutes to admire some detail in the lobby or room. We even had a wall-​to-​wall fresco behind the amazingly comfortable bed. Complimentary mineral water and chocolate in the room was a nice touch. The bathroom was spectacular, with a large tub, separate shower stall, and… towel warmers! It’s the little things :)
I was puzzled by the lack of free wi-​fi, but what can you do.
The St. Regis is not in the middle of all the tourist action, but it is close enough to walk to many attractions, and even closer to the subway.
I probably won’t stay here again, but I definitely understand the appeal.