Terravision Group

This is by far the worst bus company to purchase a ticket from. Just don’t do it if you ever want to get to the city.

A fraud. I bought a ticket to go from Termini to Ciampino airport, but I couldn’t get on board. The coaches were all full. I would have had to wait two hours to get on board, but I would have been too late for me. I had to take a train and another shuttle to get to the airport. I nearly missed my plane.
I wrote a complaint, twice, but they didn’t deign to answer. I really hope that this company goes bankrupt.

Bei Ankunft wildes Rumgeschreie, dann falsche Auskunft, im Anschluss Totalausfall und zu guter letzt unfreundlich weggeschickt werden. Waren im Endeffekt gezwungen ein Taxi zu nehmen um unseren Flug noch zu kriegen. Tut euch was gutes und meidet dieses Unternehmen, im Ernst. Man sollte sich gerade bei einem Transfer zum Flug nicht auf den Zufall verlassen, dass das dann auch klappt.

Not sure why there are such negative reviews. I reserved my ticket online for a bus ride from Rome Termini to Ciampino, and I had no problems. I showed up to the Terravision café about twenty minutes earlier than my departure time, bypassed the line because I had bought my ticket online and grabbed a boarding ticket, put my luggage into the bus, and boarded the bus. The bus even left fifteen minutes earlier than expected! Smooth ride to the airport, and it dropped us right off. Good experience, would recommend. It’s cheap too at € 4 a ride.

Never have I been to an airport transfer service with such bad organisation. When we got off the plane we bought tickets immediately and had to wait 45 minutes for the bus. the bus was absolutely packed and the timed entry didn’t seem to work with people who had a different time ticket getting on before those with the correct time. The staff were rude when you asked questions to try and get an understanding of what was happening and the bus was dirty, smelly and cramped. Not only that but it had a lot of trouble in not breaking down on the way into Rome. Ridiculous really. I wouldn’t recommend Terravison.

I did my research and did not reserve Terravision tickets in advance. When I arrived to Fiumicino, I found a long line of people holding their tickets and waiting for Terravison bus. It was clear they bought their tickets on-​line, but the bus was nowhere to be found. The salesperson working for Terravision did not want to talk with me and it was fine — they obviously did not have a bus. I went to another bus company.
Terravision sells the least expensive tickets in advance (1 – 3 euros less). If your flight is late, you can take a different bus — no problem. You do not have to pay for small kids, but you may have to wait for a long time to get your bus.

I gave it one star because I could not give it zero. My group’s flight was moved to Ciampino, so we went to Termini 5 hours ahead of our flight. I got in line, but it moved slowly, because they had only one person selling tickets. After 50 minutes (ridiculous) it was my turn. They had sold out of tickets for the next 6 hours. Of course, I had just wasted a bunch of time. Fortunately, I knew you can take the train to the town of Ciampino, and then there is a bus which runs about twice per hour over to the airport. Cabs will also be waiting at the stations. I will never use them again.

Este es el mejor método para ir desde el aeropuerto de Roma Fiumicino (FCO) hasta la estación de Termini.
Mi recomendación es comprar el billete online e imprimirlo en casa. Aunque en los aeropuertos siempre suele haber ventanillas de Terravision donde poder comprar los billetes si se te han olvidado, pero te va a salir más caro.
¿Dónde cogerlo?
Una vez aterrizas en Roma (FCO), sales de la terminal y te diriges hacia la derecha, hasta el final del todo donde está la estación de autobuses (al lado de la Terminal 3) y en el andén 5 para el autobús de Terravision. Siempre suele haber una gran cola de gente esperando y parece que no van a caber todos, pero si tienes tu billete comprado tienes plaza asegurada.
Billetes:
Son muy flexibles a la hora de cambiarte el billete. Cuando yo fui tenía el billete sacado para el último viaje que salía de Termini a las 21:50 y llegué a las 19:15 para ver si me lo podían adelantar y a los 5 minutos ya estaba montada en el bus, así que en ese sentido es un ESTUPENDO SERVICIO.
Desde el aeropuerto puedes montarte en el bus con el ticket imprimido/​impreso de internet, no tienes que cambiarlo en ventanilla ni nada, pero para ir desde Termini a FCO, es necesario ir al Terracafé (que está en el lateral de la estación de Termini, frente a la parada del bus) y en la ventanilla retirar la tarjeta. Para poder subirte es necesario presentar la reserva y la tarjeta que te han dado.
Precio y calidad:
Si lo compras por internet sale a unos 4 €/​persona la ida y a 8 €/​persona la ida y la vuelta. Aunque los niños menores de 4 años viajan gratis. Si lo compras en ventanilla sale a 6 € y 11 €. Son autobuses muy bien equipados con un amplio maletero donde puedes guardar tu equipaje sin coste alguno.
Duración y horarios:
Es uno de los mejores servicios de autobuses que hay, ya que tienen varios vehículos funcionando a la vez y a lo largo del día dan aproximadamente unos veinticinco viajes, comienzan a funcionar antes de las 5 am y acaban a las 23 pm. En esa franja horaria salen uno o dos autobuses por hora y la duración del viaje son alrededor de unos 55 minutos, ya que el aeropuerto está a unos 30 km de Termini.

The worst shuttle bus service I’ve ever used. If you want to waste your money — it’s the best opportunity.
I’ve made a serious mistake buying two tickets (from Fiumicino to Termini and return; for two persons) last week (tickets has been bought a week before via Terravision webpage). Afert arrival to Fiumicino Airport, I’ve quickly took my baggage and went to bus terminal (back to Aiport Terminal 3) to take a bus — I have 40 minutes left to bus departure (with reference to bus schedule).
On the bus stop there was a big crowd — about 70 passengers have been waiting for the same bus! (but remember that inside bus is only 50 – 60 free seats; cashier sold more tickets than seats inside the bus!). The bus was late about 10 – 15 minutes relative to schedule. After arrival people started fighting for the seats (like animals in jungle). 20 minutes later some of them (with me and my sister) must stay at the bus stop and wait for another Terravision bus (which departures 1 hour later!). I decided to use other kind of transport — train «Leonardo Express», spending 8EUR (for two Terravision tickets) and spending 28EUR for two «Leonardo Express» tickets.
Return travel was much more better (but still bad), I have reserved seats going earlier to the Terravision desk on Termini station and taking two boarding passes. After 25 minutes delay bus finally set off to the airport. Travel took about 40 – 50 minutes.
I have short conclusion: NEVER AGAIN use Terravision.

I purchased 5 tickets from Terravision Website for an airport transfer from Rome Airport (FCO) into Rome City (Termini Station), total cost was 20 Euros.
On 08/​08, we got to the airport bus stop and the bus did not show up. After waiting for a long time, a Terravision Representative informed us that the bus was broken down. We were told that we can wait for the next bus to come, which she did know when it will arrive or get a refund through Terravision Website. We waited around longer until a Terravision bus came but it only dropped off people and did not pick up people. We then asked the Terravision Representative and she recommended to get another form of transportation. We ended up paying a different bus company to get to Rome Termini Train Station. We probably wasted almost 2 hours at the airport, totally exhausted from the long international flight. When we returned home to the USA, I contacted Terravision to ask for a refund and they denied my request, Terravision’s reason was that they are not liable for conditions such as traffic and congestion, road accidents or weather. I replied back to the response stating that my case was not due to any of the reasons listed. They ignored my emails from then on. What a rip off company. Terravision has no integrity and poor customer service. Don’t trust them for airport transfer!!!

The bus leaving Termini was 45 minutes late, so we had to take a taxi and couldn’t get a refund for our unused bus tickets. Do not buy tickets for Terravision in advance! They sell tickets at departure airports under the guise of convenience — then you get to your arrival airport and find that Terravision has a very long line and you have to wait for several buses until you can get on. Competing bus companies will have no lines and half-​full buses, but you’re already stuck with Terravision because you bought the tickets. They also don’t honor reservations — you have to get in the line and wait with everyone else.

I had a really hard time trying to find the office at the Termini station where you’re supposed to check in to get your boarding card. The instruction on the printed form is not clear at all, referencing exit 29 when there’s nothing in the station telling you where it is.
As for the process itself, I don’t get it at all. You make a reservation online, but the PDF they send you says that nothing is confirmed. You have to show up 20 minutes before scheduled departure to get a confirmation card. What’s the point of reserving online?! Maybe because it’s 4 € instead of 6 €. I’d pay full price to get a confirmed seat.
Once you get your card, you walk to the bus and there’s a large mass of people around the bus. No line of a line or anything. When the door opens, you just make a mad scramble to throw your luggage in the hold and then board the bus.
The bus could definitely use a scrubbing. There’s a thick greasy film on the windows so be careful not to lean.
Our driver was chatting on his phone while he was weaving through traffic – at times driving between lanes. I definitely did not feel safe. Once at the airport, they dump you at the arrivals side, so you’ll have to walk about a mile back to departures.
I had already paid for Terravision when I got there. Else I would’ve taken the Alitalia bus for 7 €. The scene was calmer and the bus cleaner. I wish I had known. I did give TV 2 stars because I did get here on time.

The lady at the counter said the next bus into central Rome’s Termini station wouldn’t be for another 20 minutes, but she referred us to her competitor in the next booth whom had a bus ready in 10 minutes. How nice! Plus the competitor was 1 euro cheaper! :D
WINNING!

Went to the ticket counter in Fiumicino Airport, said, «Hi, I have a reservation.»
And the rep replied, with thick sarcasm. «Well good for you.»
And it went downhill from there.
They would not honor my eTicket because I did not print the form.
1. It does not say you must print the form.
2. When you give them the printed form, they hand you a boarding pass. Why they could not or would not look at my iPod with the pdf is beyond me. I argued this, politely and with humor because it was so absurd, but they refused to help me.
I resorted to buying new tickets.
The «queuing» process is a mad scramble, with no line, no order, lots of pushing, shoving, yelling… I almost got in a fight. Don’t think for a second you’ll sit with your party.
I would never, ever do business with this company again. Do yourself a favor, take the train from the airport. Or if you fly Alitalia, they have a shuttle. that costs a little more but unless you’re strapped for ~10Eur (and how can you be that strapped for cash on vacation?), avoid the headache and stress and
DO NOT RIDE TERRORVISION!

We did use the Terravision Bus in Rome lately and for me it was the second time. There were about 50 – 60 people who wanted to go to Statione Termini at that morning. And for these crowd there was only one employee from Terravision. Ok, it seemed that he was under stress a little bit but he managed everything very well. The only two things i have to critizie are that the bus was approximately 10 – 15 minutes late. And the the other point is that i wasn’t allowed to take my hand luggage into the bus (in it were my personal belongings and my valuables). Until now i don’t know why i wasn’t allowed to take it into the bus, because i would have fit easily under the seat in front of me or between my legs and the front seat… Well, we arrived at Statione Termini after about 45 minutes to 1 hour. The ride was very good.
But what i didn’t like at disembarking was the fact that there is a huge turmoil of people around the bus and you have to be fast and feisty to have a look at your luggage and finally grab it.
The whole staff coud be more friendly.
All in all it’s a cheap, quick and easy option to get into the centre of Rome! If you don’t appreciate too much service, book it.

This review is based on my one ride (and LAST) with TERRORVison upon my arrival to Rome.
Our flight arrived on time, airport red tape didn’t take long so my friend and I were more than ready and rested to begin our adventure in Italy. First we had to catch the Bus from FCU Fiumicino Airport to Rome city central. Why didn’t we take the lovely Alitalia buses that cost 7 EU instead of the cheaper 4EU TERRORVISION??? Why, oh why.
First, the bus did not depart within 10 minutes as the ticket seller claimed. The bus didn’t even arrive within 10 minutes. We literally waited on line, under an underpass for over an hour for the next bus. I understand there is traffic in Rome but jeeeez, even NY has a better bus schedule to airports!!!
The bus finally arrived and it was chaos, we weren’t the only ones ready to jump ship (or jump bus) and head for the Train (15 EU) but we figured, we already bought the ticket, it’s an experience.
The bus was packed, OLD, NO A/​C, and all the other passengers smelled like they lived on Rome streets for a few days. The sales lady also suggested the bus would take roughly 40 minutes to Rome… nah ah. it took more than an hour. We ended up circling Rome Termini (destination) waiting for a parking spot to open.
Needless to say, we took the train back to the airport on our day of departure from beautiful Italy!!!