Racetrack Rv

I had mixed feelings in the beginning, but I’m happier with them now.
Our salesman, John was great. No BS & honest. One of the very few salespeople that I’ve trusted. I used to be a salesperson myself so I know how rare that is. Very friendly & helpful & was somehow able to remember our names even after only meeting for a few minutes.
Matt, the sales manager, is unpleasant to say the least. Like most sales managers, he is the bad cop in the whole good cop/​bad cop scenario. We brought in our old unit for trade. I sent John & Josh in finance an email stating what was happening so everyone was aware. The basic plan was to bring the old trailer from storage & we would empty it into the new trailer & clean it. Well Matt went through the old trailer & for some reason Josh went out too. Then Ken, the owner went to have a look. Josh came back in & with a surprised & angry look on his face said, «You didn’t clean it out!» I said no, I emailed you & told you what I was doing. After the 3 of them had a long talk about it, Matt asked me to his office. He started telling me about a few of the issues he found; he said it needed excessive cleaning. After listening to him nitpick my trailer, I was getting pretty frustrated & when he claimed it needed excessive cleaning, I almost walked out. The trailer was cleaned before being put into storage last year. The only real cleaning needed was getting my stuff out. Then he asked if he could keep the atv ramps I had in the back to help make up for the cleaning. I said no. Then he asked if he could keep the tv’s. I said only if you provide one in my new trailer (they didn’t). I took pictures of my trailer once I cleaned it out & funny enough, it looks same as the pics they have posted on line. Matt is not someone I ever want to talk to or deal with again.
Next we went to talk to Josh in finance to sign papers. We initially met at the RV show when we signed the initial docs & I’ve talked to Josh on the phone & emailed docs back & forth. He was friendly & helpful in our dealings up until this point. I was still a little on edge after talking to Matt so I can honestly say I was not in the greatest mood & a little ‘sensitive’ to everything. We got into a discussion about the cleaning & Josh started a short lecture on how much time it was going to take & how they need to recover the cost. Again, I got defensive & argumentative, I won’t lie. I was frustrated with virtually everyone there by now. I just wanted out!
We had another date to do our walk through of the new trailer. When we got there, we were greeted by Jason in parts. He also does the walk through. He asked if I brought batteries. Batteries? Nobody told me I needed to bring batteries. This seems like something that should be mentioned at some point before you go to pick up your unit. This is my third new trailer & the first that didn’t incl at least one battery. I was frustrated again! Fortunately I had my batteries from the old trailer & they had already been switched over, so crisis averted. Jason was friendly & helpful. We completed the walk thorough & they moved our new trailer & old trailer next to each other so we could move stuff around. We noticed there still wasn’t a tv in the new trailer so we asked about it. Myles in service was helping us out. He was very friendly & helpful as well. He asked Matt about the tv & what he told Myles was similar, but not the same as what he told us. Unfortunately I knew from day 1 I wasn’t getting a new tv because everyone just kept saying «oh, I’m sure it will be taken care of». Always get it in writing folks!
We had another date to pick up the trailer because I needed to replace the hitch on my truck. When we went in, the service staff were very friendly & helpful. They attempted to install the new hitch, but the brackets were too big & it wouldn’t fit. Ken, the owner was also there helping. He suggested a few different options to us. We tried a few different things but nothing worked. We had to wait to go to the shop we bought the hitch at to exchange. I had to go back to Racetrack later in the week to have them install the new hitch so I could try to bring my trailer home this time. The service department closes at 5 but Ken & several of his service staff stayed to help me out. They did charge me for the hitch install which was supposed to be included but they did try to install 2 & they stayed late for me so I’m not complaining about that. Unfortunately one bad sales manager & a couple bad interactions clouded what should have been an exciting time. Fortunately Ken & his parts/​service staff helped make up for it & in the end, I left a happy customer.

Exceptional service at Racetrack RV!
Went in on a Sunday afternoon to look at trailers. The owner Ken was working. He was so accommodating, knowledgeable and nice. We expected the typical salesman type personality. Not at Racetrack. Just genuine interest in what our needs were and then with no pressure showed us multiple options.
We came back the next evening after hours because Racetrack closes before my husband is home for work. I mean who does that? Stays late to let us look around again and talk about more options. Unbelievable service again.
We are pretty inexperienced RVers. Ken very thoroughly researched the towing capacity of our vehicle. He told us to tow 75% of our GVW. I loved that. He said he didn’t want a call from us stating our engine blew up on Rogers’s Pass because he sold us a unit too heavy for our truck. Again this demonstrated true concern for his customers.
We picked up our new trailer a week after purchase. They had it cleaned, winterized and ready to hit the road. No extra cost! The shop even fixed a few minor imperfections we noticed. Again amazing service. They never seemed annoyed to take care of these details. Just happy to serve.
We received such phenomenal service I HIGHLY recommend Ken at Racetrack RV and all their employees we dealt with.